Servicing Travel Advisor Lead, EMEA
Shape the future of travel with Chase. Join our team and leverage your expertise to deliver seamless travel experiences for our valued clients. Unlock your potential in a dynamic environment that values innovation, collaboration, and career growth. Be at the heart of a team dedicated to exceeding client expectations and driving operational excellence. Make your mark as a leader in travel management.
As a Servicing Travel Advisor Lead in Chase Travel, you will play a pivotal role within our team, coordinating travel logistics and resolving complex issues to ensure outstanding client experiences. You will use your expertise in travel management and technology tools to streamline processes and deliver tailored solutions. Your commitment to high-quality service and effective communication will help us maintain strong client relationships and drive the success of our travel operations. Together, we will set new standards for client satisfaction and operational excellence.
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Job Responsibilities:
- Coordinate and fulfill travel bookings for clients, ensuring all details align with their specific needs and preferences
- Utilize travel management technology tools to streamline the booking process and enhance the client experience
- Identify and resolve complex travel-related issues, serving as the final escalation point
- Maintain professional relationships with clients, providing tailored solutions to enhance their travel experience
- Monitor and analyze itinerary details, coaching and mentoring junior advisors to enhance team efficiencies
Required Qualifications, Capabilities, and Skills:
- Extensive experience in travel management, including knowledge of travel policies and procedures
- Demonstrated ability to use travel management technology tools, such as GDS systems for booking, ticketing, and itinerary management
- Proven experience in managing client relationships, with the ability to anticipate client needs and provide tailored solutions
- Effective analytical thinking, with the ability to systematically evaluate and resolve travel-related issues
- Strong communication skills, delivering clear and compelling messages in both written and verbal forms
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion