ServiceNow Lead Software Engineer

We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices.

As a Lead Software Engineer at JPMorgan Chase within the Technology division, you'll shape the technology solutions that promote strategic initiatives across the firm. In addition to leading the development team to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires deep technological skills - including expertise in everything from data management to functional design - it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your colleagues, while promoting the values, culture and brand of JPMorgan Chase & Co.

Job Responsibilities:

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
• Follow and enhance the scrum practices for continuous team processes improvement

Required qualifications, capabilities and skills:

• Bachelor's degree in engineering (from a reputed institution) and ServiceNow certifications: CSA, CAD, CIS‑ITSM.
• Extensive software development background with proven ServiceNow leadership as architect or team lead.
• Deep understanding of ServiceNow architecture: data model, security model, and application framework.
• Strong ability to translate business requirements into scalable, maintainable technical solutions.
• Excellent knowledge of ServiceNow integrations and authentication patterns.
• Proficient in instance performance optimization: script optimization, database indexing, query tuning, and configuration best practices.
• Skilled with ServiceNow Performance Analytics for defining/monitoring KPIs, reporting, and data‑driven decisions.
• Solid grasp of SDLC and ITIL practices and their application to ServiceNow delivery.
• Experienced in leading teams of technologists; coaches and guides teams to execute on strategic initiatives and foster innovation.
• Experienced in hiring, developing, recognizing talent, and managing resource allocation and project planning to meet timelines.
• Strong front‑end and scripting skills, including deep knowledge of JavaScript and AngularJS and building reusable, testable modules/components.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Client-provided location(s): Bournemouth, United Kingdom

Job ID: JPMorgan-210720981

Employment Type: FULL_TIME

Posted: 2026-03-12T19:30:05