Senior Product Associate - Service

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. You have found the right team.

As a Senior Product Associate within the Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. You will develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development.
• Support team capacity and prioritization across competing deliverables, escalating to senior management as appropriate
• Support the identification, design, and implementation of process transformation initiatives across tax compliance workflows, with a focus on scalability, risk reduction, and efficiency
• Partner with technology and operations teams to drive automation of manual processes, leveraging tools such as Alteryx, Tableau, and other workflow solutions
• Maintain and enhance policies, procedures, and controls for continuous information reporting and withholding compliance across client onboarding, account opening, and servicing workflows
• Track key performance indicators for the team, using data-driven insights to identify improvement opportunities and report progress to senior leadership

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Strong analytical and problem-solving skills with a keen attention to detail
• Skilled in writing comprehensive test cases, including edge cases, for all the identified use cases
• Must have the ability easily assimilate information and learn new applications and processes and ability to analyze complex system requirements and present findings to both
• Demonstrated ability to design and develop detailed flowcharts that effectively illustrate information architecture, system interactions, and process flows
• Effective presentation and interpersonal skills; proficient skills in communicating ideas both written and verbal
• Technical proficiency and understanding of software development methodologies, with experience in APIs and cloud concepts

• Experience, ideally in project management, process re-engineering, strategy, or customer-centric functions and working with global teams
• Experience with agile product development and software delivery lifecycle; advanced knowledge of using tools like Confluence and JIRA
• Proven track record of delivery and new product feature creation; effective communicator with excellent written communication skills including requirements writing
• Familiarity with the business services and offerings associated with financial services and understanding of the financial services industry and Regulatory, Legal, and Risk environments
• Agile/Scrum certifications or 3+ years of Agile/Scrum experience