Senior Lead Site Reliability Engineer
Today• Plano, TX
Jersey City, NJ
Replace the first sentence with \"As a Senior Lead Site Reliability Engineer at JPMorgan Chase within Consumer and Community banking team, you will set clear quality gates across requirements, design, secure coding, testing, releases, and post-production monitoring to ensure reliability, performance, security, and observability.
Job responsibilities
- Set clear quality gates across requirements, design, secure coding, testing, releases, and post-production monitoring to ensure reliability, performance, security, and observability.
- Turn business goals into clear, testable requirements-and hold teams to an objective "Definition of Done" before release.
- Define and manage SLIs/SLOs and error budgets, and ensure they're reflected in roadmaps and delivery plans.
- Lead operational readiness reviews, assess delivery risk, and drive fixes through root-cause analysis, corrective actions, and automation to prevent repeat issues.
- Improve logging, monitoring, and alerting so dashboards are actionable and alerts are tuned to reduce noise and speed response.
- Own CI/CD controls (security, reliability, testing, change management) and drive automation to reduce toil and increase release confidence.
- Lead and participate in major incident response (including outside business hours when needed), run post-incident reviews, and drive improvements against KPIs like availability, MTTR, and change failure rate.
Required qualifications, capabilities, and skills
- 10+ years supporting critical applications in large-scale environments, including experience leading and mentoring engineers/teams.
- Strong SDLC and secure development practices, with experience implementing objective quality gates and release readiness standards.
- Hands-on SRE experience, including SLIs/SLOs, error budgets, incident management, and post-incident reviews/root-cause analysis.
- Experience designing actionable monitoring/logging and dashboards (e.g., Splunk, AppDynamics, or equivalent), including alert tuning.
- Experience with CI/CD pipelines and automated testing (unit, integration, security), plus operational controls that reduce change risk.
- Calm, accountable incident leadership under pressure, with strong communication and stakeholder management.
- Comfortable collaborating with global teams and engaging during critical incidents outside standard business hours.
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Preferred qualifications, capabilities, and skills
- Experience leading operational readiness reviews and maintaining "Definition of Done" checklists (SLO monitoring, runbooks, rollback validation, resilience/failover testing, vulnerability remediation, audit/control artifacts).
- Deep public cloud expertise (AWS or equivalent), including infrastructure automation (Terraform/Terraform Enterprise, CloudFormation), capacity planning, and resilience patterns for distributed systems.
- Track record of improving reliability outcomes (higher availability, lower MTTR, lower change failure rate) through automation and observability.
- Splunk Administrator certification (or equivalent).
- Familiarity with containers and orchestration (Docker, Kubernetes) and modern production operations practices.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Client-provided location(s): Plano, TX, Jersey City, NJ
Job ID: JPMorgan-210731684
Employment Type: FULL_TIME
Posted: 2026-04-02T20:09:03
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion