Senior Associate- Service Product

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Associate in Service Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Raise blockers and manage dependencies by escalating issues to the Product Delivery Manager, ensuring teams have the resources needed for successful delivery
• Lead end-to-end pilot delivery, overseeing intake, planning, execution, evaluation, and providing recommendations for scaling, ensuring smooth implementation and transition
• Serve as a process expert across multiple product journeys, conducting thorough impact assessments to identify effects on end users and support informed decision-making
• Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums and with senior leaders to align on priorities and direction
• Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value and optimizing operational effectiveness
• Lead complex change requests, including sponsored and regulatory-driven initiatives, ensuring flawless product readiness, conducting quality assurance, and driving adoption readiness through coordinated communications and stakeholder alignment

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrated success in product management or a relevant domain, delivering results and driving initiatives forward
• Experienced in executing operational management tasks and preparing teams for change readiness
• Led complex change requests, including those driven by sponsors and regulatory requirements
• Strong analytical skills to evaluate end-user impacts and recommend readiness actions
• Skilled at identifying, influencing, and implementing process improvements, efficiencies, and closing gaps to enhance product value
• Conducted thorough quality assurance on change requests to ensure high product quality and customer satisfaction

• Able to translate impact assessments into clear readiness plans and measurable adoption outcomes
• Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus
• Track record of driving process improvements that enhance product value and customer outcomes
• Strong cross-functional partnership to implement change with minimal disruption and high user satisfaction
• Preferred experience supporting more than one CCB Operations Function/Line of Business