Senior Associate Designer - Biometric Payments - Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Designer & Associate within the Biometric Payments team, you will play a pivotal role in shaping the future of our products and driving ongoing success. You will lead the design and optimization of biometric payment solutions, integrating user-centered research and insights throughout the product lifecycle. This position requires a strong ability to work autonomously, demonstrate leadership within cross-functional teams, and articulate your experience in driving projects independently. You will collaborate closely with Product Managers, Engineers, Experience Researchers, and Content Designers to conceptualize, structure, and deliver innovative user experiences.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Advocate for the users' perspective when collaborating with cross-functional teams to plan roadmaps, gather requirements, and structure work.
• Ideate and prototype to explore innovative solutions, including unexpected but workable options.
• Diagram product ecosystem interactivity, including omnichannel service and feature interactions, using user flows and wireframes.
• Deliver detailed UI designs built upon our Design System, bringing solutions to life.
• Present work and connect design decisions to desired business impact.

Required qualifications, capabilities, and skills

• 4+ years of experience in product management, product design, or a relevant domain area, with demonstrated leadership experience.
• Bachelor's Degree in a relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from a credible bootcamp, or equivalent experience.
• Proven ability to work autonomously, plan and structure work independently, and articulate your experience in driving projects with minimal supervision.
• Advanced skills in Interaction Design and either Visual/UI Design or Information Architecture; intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping.
• Proficient knowledge of the product development lifecycle, including discovery, requirements definition, and data analytics.
• Experience collaborating within design teams and cross-functionally with product managers and software engineers.
• Proficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, or similar.
• Ability to demonstrate how technical constraints and opportunities have informed your design solutions.

Preferred qualifications, capabilities, and skills

• Advocate for Accessibility Guidelines and Inclusive Design practices.
• Experience shipping multiple successful digital products using user- and human-centered design approaches.
• Familiarity with biometric authentication methods, including their benefits, limitations, and user acceptance factors.
• Previous experience designing payment terminal experiences.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Client-provided location(s): New York, NY, Tampa, FL, Chicago, IL, Plano, TX

Job ID: JPMorgan-210692828

Employment Type: FULL_TIME

Posted: 2026-03-06T19:19:59