Revenue Optimization Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Revenue Optimization you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Builds the framework and tracks the organizations key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develop and implement strategic plans to drive growth and profitability in the merchant acquiring business
• Conduct thorough market analysis to identify trends, opportunities, and competitive threats in the merchant acquiring industry
• Lead efforts to expand the merchant network by identifying and securing new business opportunities and partnerships
• Oversee the development and enhancement of merchant acquiring products and services
• Optimize operational processes to improve efficiency, reduce costs, and enhance service delivery
• Establish Performance Metrics: Establish and monitor key performance indicators (KPIs) to track progress and drive continuous improvement

• 8+ years of experience or equivalent expertise in Merchant Services, Payment Rails, or a relevant domain area
• Advanced knowledge of the Merchant Acquiring including industry practices and new emerging products and MOP development, and data analytics
• Proven ability to lead product and project life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Communicate effectively with internal and external stakeholders, including executive leadership, to align on goals and strategies
• Build and maintain strong relationships with key merchants, partners, and stakeholders
• Manage the financial performance of improvements to JPM MS products and services, including budgeting, forecasting, and reporting
• Identify and mitigate risks associated with merchant acquiring activities, including existing and new regulatory changes on the horizon
• Help team to continue to foster a culture of collaboration and excellence

• Subject Matter Expert (SME) on Merchant Acquiring Practices, Payment Network Rules, and PCI DSS Compliance
• Advanced knowledge of all relevant regulations and industry standards in the merchant acquiring space
• Demonstrated prior experience working in a highly matrixed, complex organization