Quality Assurance Analyst Lead
Are you ready to make a meaningful impact in a fast-paced, global organization? As a Quality Assurance Analyst Lead in our Control Management Organization, you will play a pivotal role in monitoring and testing adherence to policies and procedures, supporting our Client Advisors and Control/Support functions. Join our Geneva QA team and help drive strategy, enhance detective controls, and deliver high-quality results that support our commitment to operational excellence and regulatory compliance.
As a Quality Assurance Analyst Lead, you will execute QA tests against established criteria, develop subject matter expertise on investment products and regulatory requirements, and analyze disputes and root causes. You will collaborate across regions, lead broader team initiatives, and partner with business stakeholders to deliver impactful results. In this role, you will contribute to process improvements, support risk management, and present findings to senior management, all while fostering a culture of teamwork and continuous development.
Job Responsibilities:
- Execute quality assurance tests against established criteria within the Geneva QA team (1st Line of Defense)
- Develop subject matter expertise on investment products, cross-border activity, and related regulatory requirements
- Draw inferences, identify root causes, and make recommendations for corrective action
- Interact with business partners to provide QA results, analyze disputes, conduct reassessments, and perform escalations
- Participate in discussions with Compliance, Controls, Internal Audit, and other stakeholders on risk issues
- Monitor the control and operational environment for changes impacting QA testing
- Recommend and implement enhancements to improve effectiveness and efficiency of services and systems
- Participate in ad hoc projects or targeted reviews as needed
- Present business results to senior managers and deliver training, results reporting, and trend analysis to LOB Management teams
- Proactively highlight potential issues to management and drive process improvements
- Demonstrate excellent partnership with internal and external clients.
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Required Qualifications, Capabilities, and Skills:
- Minimum of 3 years' relevant experience in oversight functions such as audit, QA, operations, risk & control, or related functions in banks, Big 4, or other financial institutions
- Bachelor's degree in business, finance, or related field
- Strong analytical, issue resolution, and problem-solving skills
- Excellent time management skills; able to work independently and as a team member
- Ability to operate as a team lead and drive broader team strategies
- Excellent written and oral communication skills
- Ability to quickly absorb industry knowledge, business processes, policies, and regulatory requirements
- Flexible and able to work in a fast-paced environment to meet challenging deadlines while priorities are shifting
- Risk and control management experience
- High degree of professionalism, self-motivation, and sense of urgency.
Preferred Qualifications, Capabilities, and Skills:
- Strong Microsoft Office and data analytics knowledge preferred
- Experience in Private Bank or Wealth Management preferred
- German, Spanish, Italian, or Greek language skills are an asset.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion