PXT Internal Communications Senior Associate

Join the Consumer & Community Banking (CCB) Product Operations Engagement team to support the Product & Experience and Technology (PXT) community - more than 25,000 professionals across Product, Technology, Design, and Data & Analytics.

As an Internal Communications Associate, you'll help drive the adoption of large-scale change initiatives by developing creative assets, crafting impactful messaging and supporting campaign development that build awareness, educate employees, and foster a sense of community across PXT. You'll work as part of a team focused on campaign strategy, messaging, content creation, and employee engagement. You'll gain exposure to a variety of communications and engagement activities and learn from experienced leaders. If you are someone who is organized and visually strong, comfortable managing multiple initiatives, and skilled at turning complex ideas into clear, actionable communications, then this is the role for you.

Job Responsibilities

• Support the development and execution of internal communications plans for change initiatives
• Create and update PowerPoint presentations, graphics, and visual assets using existing templates and brand standards
• Maintain and update campaign plans, timelines, and deliverables in Monday.com
• Review plans and milestones to help ensure teams are prepared for upcoming deadlines
• Draft initial versions of communications content, including emails, presentations, and supporting materials, for review and refinement
• Help translate complex initiatives into clear, audience-appropriate messaging and visuals
• Publish and maintain content in Confluence and other internal platforms
• Support employee engagement activities such as surveys, feedback collection, and occasional meeting or forum preparation
• Collect and help interpret basic communications metrics, such as email open and click-through rates, attendance, and engagement feedback
• Collaborate with cross-functional partners while remaining primarily focused on campaign development and execution work

Required qualifications, capabilities, and skills

• Bachelor's degree in Communications, Marketing, Journalism, or a related field
• 4+ years of experience in internal communications, corporate communications, or a related role
• Strong PowerPoint skills, including layout, clarity, and visual organization
• Experience working with project plans, timelines, or task-tracking tools
• Ability to draft clear content and incorporate feedback effectively
• Strong attention to detail and comfort managing multiple priorities
• Ability to work in a matrixed environment with evolving needs

Preferred qualifications, capabilities, and skills

• Experience using Monday.com, Confluence, or similar tools
• Familiarity with collecting or reviewing basic communications or engagement metrics
• Exposure to internal change initiatives, employee communications, or engagement efforts
• Familiarity with Agile ways of working or tools such as Jira is a plus, but not required
• A portfolio or work samples demonstrating PowerPoint or internal communications work may be requested

Additional Information

• This role requires the ability to physically work in our Wilmington (DE), Plano (TX), or Columbus (OH) offices 5 days a week
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide immigration sponsorship or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 - EAD, OPT, TN, or L visas)
• Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting
• This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): Wilmington, DE

Job ID: JPMorgan-210705262

Employment Type: FULL_TIME

Posted: 2026-02-11T19:06:48