Product & Transformation Project Manager

As Product & Transformation Project Manager, you'll join a diverse team of 35+ employees across the UK, Philippines, and North America. While our team isn't directly client-facing, we play a crucial role in supporting the teams that are. Understanding their needs allows us to develop smarter, more efficient processes. You'll support over 3,500 key stakeholders across APAC, EMEA, NA, and LATAM, engaging in various aspects of project management, including product development, transformation, demand management, feature prioritization, and go-to-market readiness. Your work will add value and deliver outstanding client and employee experiences, making a tangible impact on the firm's success.

Job Summary

The Product & Transformation Project Manager will use a diverse set of skills essential for driving change and innovation. You will work closely with service teams to understand client support processes and identify improvement opportunities. Networking and engaging with users, both in-person and via Zoom, will be crucial for empathizing and influencing change. This role organizes multiple projects, and manages a variety of tasks to ensure the organization is equipped to adopt new technology, processes, and ways of working.

Independence and self-motivation are key, along with being an enthusiastic team player who builds partnerships and collaborates effectively. Active listening and communication skills, both written and verbal, will be honed to engage stakeholders and provide succinct updates.

You will use tools like Pitchpro, Confluence, Monday.com, JIRA, SharePoint, Excel, and Alteryx, while experiencing LLM and AI/ML automation technology in action. Knowledge of Navigator desktop functions will be learned and also contribute to driving improvements.

Exposure to working across regions will provide a strong appreciation of the requirements for thriving in a global client-facing organization, and a dynamic and transformative environment.

Role Description

As Product & Transformation Project Manager, you will play a pivotal role in driving strategic initiatives and ensuring the successful execution of transformation projects within our organization. Your primary responsibility will be to contribute to the progress of various transformation programs, ensuring alignment with organizational goals and delivering measurable benefits.

Key Responsibilities:

Tracking Progress

• Log effective updates via our robust tracking mechanisms to monitor the progress of transformation initiatives.
• Regularly update project plans, timelines, and milestones to ensure timely delivery.
• Identify potential risks and roadblocks, and proactively develop mitigation strategies.

Measuring Benefits

• Partner with Finance and business leaders to measure the benefits and expected outcomes of project initiatives.
• Establish key performance indicators (KPIs) to evaluate the success of transformation improvements.
• Prepare detailed reports and dashboards to communicate progress and outcomes to stakeholders.

Data-Driven Insights

• Identify opportunities for process improvements and efficiencies.
• Collaborate with cross-functional teams to gather and interpret data, providing actionable insights.
• Leverage data to drive decision-making and prioritize initiatives based on potential impact.

Stakeholder Engagement

• Build strong relationships with senior leaders and key stakeholders to ensure alignment and support for transformation efforts.
• Facilitate regular meetings and workshops to gather feedback and drive collaboration.
• Act as a liaison between different departments to ensure seamless communication and coordination.

Required Skills & Qualifications

• Proven experience in project management, preferably in product transformation or technology-driven environments.
• Exceptional presentation skills; able to create and deliver compelling presentations to senior stakeholders.
• Strong execution focus, with a track record of meeting deadlines and driving projects to completion.
• Advanced proficiency in tools such as PowerPoint, Excel, JIRA, Confluence, SharePoint, and data analytics platforms.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a global, cross-functional team.
• Analytical mindset with a passion for process improvement and innovation.
• Multitasking abilities, and strong skills in proactive prioritization.
• Experience working in a global organization or with international teams is a plus.

Why Join Us?

• Be part of a high-impact, innovative team at the heart of business transformation.
• Gain exposure to cutting-edge technology and global business processes.
• Enjoy a supportive, collaborative environment with mentorship and growth opportunities.
• Make a real difference in shaping the future of client banking and business technology.

Apply now to join our COS Product & Transformation team and help drive the next wave of innovation in global client payments!

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Client-provided location(s): Charlotte, NC, Chicago, IL

Job ID: JPMorgan-210692443

Employment Type: FULL_TIME

Posted: 2025-12-11T19:15:11