Product Delivery Manager - Cash Operations Transformation Team

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Are you ready to lead transformative change in a global financial powerhouse? At J.P. Morgan, we are seeking a dynamic Vice President to support Kinexys within the Cash Operations Transformation team. This is your opportunity to make a significant impact, drive strategic initiatives, design processes and shape the future of payments operations.

As a Product Delivery Manager in Cash Operations Transformation team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will provide a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new products while partnering with the business to ensure the successful execution of the Payments franchise's strategy and enabling the delivery of products in a stable and scalable way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coordinate with the Product Delivery Manager to drive end-to-end delivery-standardize impact assessments, identify and escalate blockers, and ensure resource alignment.
• Lead design-to-delivery and change-management of new services and enhancements, enforcing the firm's risk, control, compliance, and regulatory requirements.
• Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.
• Define and implement optimized operating models by mapping current processes, systems, and organizational structures, and pinpointing opportunities to improve customer experience, scalability, and resiliency.
• Develop strategic hypotheses and business cases, securing stakeholder buy-in for recommendations.
• Drive process and tool enhancements through proactive reengineering, increasing efficiency and resilience.
• Provide regular status updates to senior management and business stakeholders.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Proven experience in product management or a related domain, with a track record of delivering results
• Hands-on expertise in operational management, change readiness, and product deployment
• Demonstrated ability to partner with business stakeholders to design and implement process improvements using core technology and digital tools
• Strong collaborator with excellent interpersonal skills-able to influence peers and executives across functions
• Logical, structured problem-solver with disciplined planning and decision-making
• Solid understanding of controls, risk management, and compliance protocols
• Self-starter who independently manages workload and delivers on commitments

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Operations experience dealing with large scale operations and transformation agendas
• Expertise in data analysis and manipulation to support hypothesis generation
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential

Role is Full Time in office at Tampa, FL

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Tampa, FL

Job ID: JPMorgan-210709747

Employment Type: FULL_TIME

Posted: 2026-02-13T19:05:10