Process Improvement Manager - Operational Excellence
If you are passionate about redefining industry standards and driving transformative business initiatives, you have found the right team. Performance Consulting partners with senior leaders to re-engineer core business components, design innovative solutions, and pilot scalable executions. We optimize processes, elevate customer experiences, and foster a culture of continuous improvement, enhancing engagement, mitigating risks, and delivering financial benefits. Join us in shaping a future where innovation and excellence are central
As a Process Improvement Manager in our Operational Excellence team, you will guide and certify business units in adopting lean practices, optimizing human capital, managing change effectively, preparing for audits, and documenting processes for continuous improvement. Your role involves teaching, certifying, and supporting business units to achieve operational excellence and readiness for future challenges. You will leverage your expertise in process improvement and change management to drive transformation and foster a culture of continuous learning and improvement
Job responsibilities
- Lead and deliver training programs and client solutions related to Operational Excellence, including lean management operating systems, human capital development, audit readiness, process modeling and Organizational Change Management (OCM).
- Collaborate with cross-functional partners to enhance end-to-end value chains and drive continuous improvement.
- Build trust-based advisory relationships with key client stakeholders and senior leaders, ensuring satisfaction throughout engagements..
Required qualifications, capabilities, and skills
- Bachelor's degree in a related field from an accredited learning institution.
- 5+ years of relevant post-undergraduate work
- Strong executive-level communication skills and presence.
- Expertise in Lean Management, Human Capital Development, and Organizational Change Management, or another Operational Excellence discipline.
- Proven experience in leading training and certification programs.
- Innovative mindset willing to experiment and embrace design thinking concepts
Preferred qualifications, capabilities, and skills
- Internal and/or external consulting experience.
- Drive innovation by developing creative solutions to enhance process efficiency and effectiveness.
- Project management/change management experience.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion