Process Improvement Associate I - Information Management and Business Solutions
Yesterday• Bonifacio Global City, Philippines
Join a high-impact team driving operational excellence across multiple business groups. You will streamline and automate manual workflows, deliver actionable data analysis, and produce scalable reporting solutions that help stakeholders make faster, better-informed decisions.
As a Process Improvement Associate I in Information Management and Business Solutions, you support multiple business teams by identifying opportunities to streamline work, automating manual processes, and delivering data analysis and reporting solutions. The role partners with business stakeholders and technical teams to translate requirements into well-governed solutions and drive delivery from intake through production release.
Job Responsibilities
- Manage delivery of multiple small-to-medium initiatives, driving progress across cross-functional stakeholders.
- Lead automation efforts from intake and discovery through design, build, testing, approvals, and production implementation.
- Elicit and document requirements and solution approaches, producing business requirements documentation (BRD) and solution design documentation (SDD), process maps, and procedures.
- Build and enhance automation and reporting solutions using Alteryx and other approved tools (e.g., Qlik and Power Suite).
- Ensure firmwide controls and governance are followed across the delivery lifecycle (documentation, approvals, auditability, access/controls).
- Provide executive-ready status updates and materials, including timelines, risks, dependencies, and decisions needed.
- Identify risks and issues early; escalate appropriately and partner with stakeholders to resolve and prevent recurrence.
- Drive adoption of new automation capabilities and support continuous improvement aligned to firmwide intelligent solutions and reporting policies.
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Testing / Delivery Support
- Execute testing activities as defined by senior testing leads (e.g., test plan execution, defect documentation, retest, UAT support).
- Assess process impacts and recommend when additional business collaboration is needed to address gaps, risks, and workflow changes.
Required qualifications, skills, and capabilities
- 2+ years of experience in Business Analysis, Project/Program Delivery, Process Improvement, or Controls.
- Alteryx workflow development experience required; Alteryx Core Certification required
- Experience completing Business Requirements Documents (BRDs) and Solution Design Documents (SDDs) is required
- Advanced proficiency in MS Office (Excel, Word, Access, PowerPoint) for analysis, documentation, and executive presentations.
- Strong analytical/problem-solving skills with high attention to detail and ability to manage multiple priorities independently.
- Strong written/verbal communication skills and ability to influence stakeholders across levels (SMEs through senior leaders).
- Demonstrated experience delivering solutions requiring coordination across multiple teams in a matrix environment.
Preferred qualifications, skills, and capabilities
- Home Lending domain experience and familiarity with systems such as MSP (Servicing) and LoanSphere (Default)
- Familiarity with call center data and operational reporting
- Python for automation and data analysis
- Familiarity with workflow, e-signature, and reporting/automation tools such as Monday.com, DocuSign, Qlik, and Power Suite
- SQL experience
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
This position offers an opportunity to contribute to the success of the Home Lending Correspondent Division by ensuring compliance and accuracy in loan documentation. The ideal candidate will possess comprehensive knowledge of the mortgage process and documentation, be a forward thinker with strong analytical skills, and have the ability to adapt to changes in the lending environment.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Client-provided location(s): Bonifacio Global City, Philippines
Job ID: JPMorgan-210741776
Employment Type: FULL_TIME
Posted: 2026-04-30T19:23:09
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion