Payments WKO - Client Service Lead

The Wholesale KYC Organization (WKO) supports client coverage with the fulfillment of Anti-Money Laundering (AML)/ KYC requirements, managing specific client portfolios, and serving as the primary KYC contact to ensure robust compliance.

As a KYC Client Service Lead within the Payments WKO organization, you will play a critical role in ensuring compliance with regulatory requirements and internal policies related to Know Your Customer (KYC) processes. The KYC Client Service Lead collaborates closely with various stakeholders, including Front Office teams, Compliance, and Legal departments, to facilitate a seamless KYC process. They monitor KYC timelines, provide updates to relevant parties, and address any KYC issues or escalations that may arise. Additionally, KYC Client Service Lead will be responsible for leading and managing complex KYC transformation initiatives from inception to completion while acting as an SME in the KYC space. This role involves coordinating cross-functional teams and stakeholders, managing project timelines, and ensuring that project goals align with organizational objectives.

Job Responsibilities:

• Ensure KYC processes comply with regulations and internal policies.
• Conduct client due diligence and risk assessments for new and existing clients.
• Collaborate with Front Office, Compliance, and Legal to resolve inquiries and issues.
• Monitor KYC case progress and provide regular stakeholder updates.
• Analyze KYC data to identify trends and process improvement opportunities.
• Stay current on regulatory changes and update processes as needed.
• Support audits and provide required documentation.
• Lead comprehensive KYC project plans and present reports to senior management.
• Prepare and present project reports to senior management and stakeholders, highlighting key milestones, risks, and outcomes.

Required qualifications, capabilities and skills:

• 3+ years' experience in KYC, AML compliance, or related financial services roles.
• Strong knowledge of KYC/AML regulations and best practices.
• Analytical skills for risk assessment and documentation review.
• Attention to detail and accuracy in KYC processes.
• Excellent communication and collaboration skills.
• Experience with data analytics and reporting tools.
• Strong organizational and time management abilities.
• Adaptability to changing regulations and business needs.

Preferred qualifications, capabilities and skills:

• Master's degree in Finance, Business Administration, Law, or related field.
• Certifications: CAMS, CFCS, or equivalent.
• Proficiency in data analysis tools (SQL, Excel, Tableau).
• Project management experience and tool proficiency.
• Demonstrated leadership and mentoring skills.
• Experience delivering presentations to senior management.
• Change management experience, especially with new processes or technology.

Please note this role is not eligible for employer immigration sponsorship.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Plano, TX

Job ID: JPMorgan-210700951

Employment Type: FULL_TIME

Posted: 2026-01-16T19:13:13