Payments- Governance & Assurance - Billing Transformation- Vice President

Join a high-impact transformation at scale.

As Vice President Governance & Assurance within the Billing Transformation team, you will shape how our next‑generation billing platform delivers for clients with rigor, transparency, and confidence. You'll be the cross-functional linchpin - aligning stakeholders, translating complex billing requirements, and ensuring key risk mitigations are designed, tested, and delivered ahead of pipeline migrations.

You are a seasoned leader that can architect and drive the governance and assurance agenda for our billing transformation. You will assess the legacy environment, translate and modernize risk mitigations for the new platform, identify and close gaps through systemic automation and pragmatic manual validations, and align deliverables to program milestones.

Job responsibilities

• Partner with operations, technology, product, implementations, pricing, finance/FAS, controllers, and architecture to align scope, ownership, and delivery for governance and assurance workstreams.
• Assess the current legacy billing risk mitigations and reconcile them to target-state mechanisms in the new platform; document traceability and coverage.
• Perform structured gap analyses; design closure plans using automated/systemic guardrails and targeted manual validations where appropriate.
• Define acceptance criteria, quality thresholds, and evidence requirements; embed into design, development, and testing lifecycles.
• Write clear Jira epics and user stories with precise requirements, acceptance criteria, and non‑functional needs; prioritize the backlog with Product and Technology so risk items land on the roadmap.
• Develop and oversee end‑to‑end test strategy (SIT/UAT/parallel runs) for governance and assurance scope, including reconciliation, defect triage, and sign‑offs prior to client migrations.
• Establish migration readiness gates for governance and assurance, track status against the program schedule, and proactively escalate risks and dependencies.
• Stand up monitoring and reporting for coverage, effectiveness, and defect leakage; drive continuous improvement.
• Set individual objectives and deliverables, manage execution, and ensure cross‑functional stakeholders are engaged and accountable.
• Maintain auditable documentation: requirements, mappings, control/gap inventory, test evidence, and go‑live approvals; coordinate handover to BAU owners.

• Bachelor's degree in Business, Technology, Finance, or related field.
• Deep subject matter expertise in analysis billing, with strong knowledge of analysis billing for both U.S. and international markets.
• Proven experience with risk mitigations mechanisms and large-scale system transformations or migrations.
• Demonstrated ability to design closure plans using a mix of automated/systemic guardrails and manual validation techniques.
• Strong proficiency with Jira (or equivalent), including writing epics/user stories and defining acceptance criteria.
• Exceptional stakeholder management and communication skills across operations, technology, product, finance/FAS, controllers, and architecture.
• Data-driven approach to reconciliation, defect analysis, and evidence generation; strong analytical and problem‑solving skills.
• Program delivery discipline: roadmap alignment, milestone tracking, risk/dependency management, and on‑time delivery ahead of migration waves.
• Ability to set and achieve individual goals while leading within a matrixed, fast‑paced environment.

• Understanding of JPMC Payments Products, and Pricing and Billing lifecycle (front, middle and back offices).
• Knowledge of internal control frameworks and regulatory expectations relevant to billing and financial reporting.
• Experience with financial reporting/accounting model design and engagement with controllers; familiarity with statement print/ship capabilities and partner alignment.
• Hands-on exposure to data quality engineering, automated validations, and reconciliation tooling; comfort with SQL or analytics platforms.
• Prior leadership on multi-wave client migrations, including parallel testing and go‑live readiness governance.
• Experience in large, matrixed organizations with complex stakeholder landscapes.