Payments - Escrow Middle Office Client Service Representative - Associate
JPMorgan's global Escrow business provides independent third party account solutions, and is a century-old franchise in the US that has expanded its footprint to Europe, Asia and Latin America in recent years. With approximately US$20bn in assets under custody, JPMorgan Escrow Services is a fully dedicated platform of specialists that customers can trust thanks to its financial strength, global network, product expertise and unrivaled client service. J.P. Morgan's suite of customized escrow services cover the needs that arise in many business scenarios, including escrow structures for mergers & acquisitions, litigation, capital raising, regulatory, collateral and other financial arrangements.
As a Client Service Account Manager in the EMEA Escrow Middle Office team you will manage your own portfolio of clients and be the primary point of contact throughout the lifecycle of the transaction. You will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization.
Job Responsibilities:
- Provide outstanding customer service by responding to client requests in a timely matter, offering proactive solutions to client needs, and developing meaningful client relationships
- Manage all aspects of assigned portfolio from account set up, ongoing maintenance, invoicing and termination
- Ensure that all account and payment activities are in compliance with relevant governing documents and JPMorgan policies and procedures
- Promote use of self-service tools to reduce number of Client enquiries
- Partner with Sales and Product teams in seeking new business opportunities and enhancing current product offering
- Assist teammates in daily operations and provide back-up support during absences
- Develop strong working relationships with functional partners within JPMorgan
Required qualifications, capabilities, and skills
- Previous experience in financial services
- Team player, and dedication to customer satisfaction
- Strong verbal and written communication skills
- Excellent organizational skills / attention to detail
- Excellent PC skills including Word and Excel
Preferred qualifications, capabilities, and skills
- Previous experience in financial services, preferably in Escrow, custody or corporate trust
- Knowledge of payment formatting and payment flows advantageous
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Want more jobs like this?
Get jobs in London, United Kingdom delivered to your inbox every week.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion