Payment Lifecycle Specialist IV

Support day‑to‑day payments investigations, resolve wire inquiries, and drive timely, controlled processing for Treasury clients.

Make your mark by ensuring timely, accurate resolution of wire transfer investigations for our Treasury clients. Join our high‑performing operations team where your attention to detail and client focus will directly impact service quality. Build your expertise in global payments, SWIFT, and international conventions. Grow with us through hands‑on learning, cross‑training, and clear development paths.

As an Operations Associate in Payments Investigations, you will support day‑to‑day processing and resolution of client inquiries related to wire transfers on Chase branches for Treasury clients. You will own investigations end to end, ensuring accuracy, control adherence, and timely outcomes while partnering with Client Service and internal teams. You will contribute to continuous improvement by identifying process enhancements and supporting cross‑training. You will develop in‑depth knowledge of global payments and industry practices while working in a collaborative environment.

Job responsibilities:

• Process investigations and transactions in line with documented procedures and controls.
• Meet all deadlines and control requirements across assigned functions and daily work queues.
• Execute manual instructions for global currency fund/wire transfers with accuracy and timeliness.
• Analyze and validate data for completeness and accuracy; correct exceptions as needed.
• Review, research, and post manual entries to resolve funds transfer inquiries end to end.
• Engage with clients and Client Service teams to provide and obtain updates on wire investigations.
• Identify and implement improvements to current work practices and backup processes.
• Participate in function rotations to maintain continuity and avoid workflow degradation.
• Work with minimal supervision, proactively identifying tasks and escalating issues appropriately.
• Support the training and upskilling of colleagues on procedures and job functions.

Required qualifications, capabilities, and skills:

• Bachelor's degree with a strong academic record.
• Experience in international payment processing operations.
• Working knowledge of SWIFT and international payment conventions and practices.
• Proficiency with Microsoft Excel, Word, PowerPoint
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills and effective teamwork across internal and external stakeholders.
• Proactive problem‑solving with ownership mindset and appropriate escalation.
• Client‑focused approach with strong analytical and attention‑to‑detail skills.

Preferred qualifications, capabilities, and skills:

• Experience in back‑office operations at a foreign bank or processing arm/private or public sector bank, ideally with supervisory exposure.
• Exposure to Treasury services or wire investigations in a high‑volume operations environment.
• Experience with case management/workflow tools used in payments operations.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210721777

Employment Type: FULL_TIME

Posted: 2026-03-16T19:23:10