Payment - Client Onboarding Manager - Vice President

Ready to turn innovative payments solutions into live client outcomes? Join a team where you lead high‑impact implementations, deepen product expertise, and partner across the business to deliver smooth go‑lives. You'll build skills in treasury, cash management, trade, and merchant services while guiding clients through technical integrations. Grow your career in a collaborative environment that values clear ownership, rigorous governance, and client success.

As a Payment Client Onboarding Manager, Vice President within Global Banking team, you own the post‑mandate client experience from solution finalization through contract execution, testing, and production go‑live. You partner with sales, product, legal, compliance, operations, and technology to define scope, plan and run projects, and resolve issues quickly. You combine disciplined project governance with deep product knowledge to help clients integrate payments technology across treasury and eCommerce. Together, we ensure a seamless onboarding journey that meets legal, compliance, and control standards.

We implement payments products that enhance clients' eCommerce capabilities and treasury operations. Our team applies proven onboarding methodologies, transparent governance, and continuous improvement to deliver consistent, high‑quality client experiences and support new product launches.

Job responsibilities

• Serve as the single point of contact, providing overall project ownership of the Deal deliverables and client satisfaction during the onboarding process
• Lead client-facing activities such as workshops to refine solutions and scope, establish project plans, conduct robust product testing, and manage legal forms and contracts
• Collaborate with J.P. Morgan front/back-office teams worldwide to establish clear project scope and deliverables, develop viable implementation plans with transparent timelines and owners using project management principles
• Monitor implementation progress with strong sensitivity to client expectations and escalate as needed
• Manage and deliver on complex multi-entities/jurisdictions account opening and product implementations, at times requiring cross-region coordination across time zones
• Ensure adherence to controls procedures with strong awareness of regulatory and firmwide compliance policies.
• Be the subject matter expert to lead, ideate or participate in global or regional initiatives to enhance client experience, improve operational efficiencies or strengthen Controls.

• Bachelor's degree with at least 10 years of relevant industry experience in Cash Management, Transaction Banking, Corporate Finance or Non-bank Payment service provider
• Superior leadership and teamwork skills, demonstrating the ability to work independently within a matrix, cross-functional, global organization, are essential.
• Accomplished project manager operating in a client facing environment such as Consulting or Business transformation roles.
• Strong organizational skills and attention to detail, with the ability to meet deadlines in a fast-paced environment.

• Client-facing roles and/or proven project management skills are preferred.
• Worked on enterprise applications such as SAP, Oracle, Kyriba, NetSuite, etc. particularly in the finance/treasury domain would be advantageous.
• Knowledge in Payment file/data transfer technologies such as ISO format, enterprise connectivity like SFTP, API, SWIFT would be advantageous.
• Experience in Artificial Intelligent (AI)/Machine Learning (ML) applications or automation tools e.g. Alteryx, UiPath demonstrated success in initiating or executing process improvement.