P&A Innovation and Transformation, FRAME Product - Vice President
3 days ago• Plano, TX
Jersey City, NJ
Job Summary:
Join our dynamic FRAME Product team. FRAME is a cloud-native product that provides self-service analytics and modelling to Data Scientists, Modelers, and AI/ML Engineers.
As a VP in FRAME Product, you will provide user and production support, lead incident and problem management, stand up scalable self-service solutions, and partner with broader FRAME Product stakeholders to modernize the overall User and Product Support model. You will enhance user onboarding and ticket resolution, turn support signals into strategic themes, and deliver measurable improvements in customer experience.
Job Responsibilities:
- Define, instrument, and track KPIs across self-service, incidents, onboarding, and reliability; translate insights into prioritized enhancements, content updates, and automation
- Enable FRAME self‑service and in‑product support to drive ticket deflection and faster responses.
- Establish effective ticket resolution through robust problem management, accurate theme/root‑cause assignment, and automated playbooks.
- Enhance the user and data lake onboarding experience by delivering clear documentation and guided workflows, and reducing time to productive use.
- Communicate production health, incidents, and risks to stakeholders and leadership; escalate issues as needed with clarity and context.
- Partner closely within FRAME Product, engineering, and LOB teams; foster a culture of ownership, empathy, and high reliability.
- Communicate clearly and persuasively to various audiences, providing regular updates and gathering feedback to ensure alignment and support.
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree in Finance, Technology, Mathematics, Engineering, Computer Science, or related major
- 8+ years of experience in production support management, platform operations within complex financial organizations.
- Experience with FP&A and model-based forecasting, and understanding of model development/execution lifecycles and regulatory contexts (e.g., CCAR), including production controls and auditability.
- Excellent analytical and problem-solving skills with a data-driven mindset; adept at transforming operational metrics into actionable improvements.
- Demonstrated project management skills (Jira, Confluence), agile collaboration, and cross-functional stakeholder engagement.
- Customer-centric mindset with a proven track record of improving user journeys and support experiences.
- Strong communication and interpersonal skills, with the ability to lead, influence, and negotiate across diverse stakeholders.
- Ability to set and manage accountabilities and expectations at all levels - team members, peers, business partners, and senior management.
Preferred Qualifications, Capabilities, and Skills
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- MS/MBA degree or equivalent a plus
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Client-provided location(s): Plano, TX, Jersey City, NJ
Job ID: JPMorgan-210721566
Employment Type: FULL_TIME
Posted: 2026-03-11T19:19:42
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion