Oversight Operations CTPO - Senior Associate

The Inter Affiliate Services team is a centralized group within Global Supplier Services responsible for overseeing and governing Inter Affiliate activities across various Corporate Functions in different regions. This team ensures consistent monitoring of all Inter Affiliate transactions between JPMC legal entities, maintaining compliance with the Inter Affiliate Oversight (IAS) policy and standards throughout all businesses and jurisdictions.

As the Oversight Operations Manager within the Inter Affiliate Services team, you will manage, monitor, and track a pipeline of Inter Affiliate projects to ensure compliance with the Inter Affiliate Oversight program. You will act as the point of contact for requests from LOB or Corporate Functions submitted to the GSS IAS Broker team, and be responsible for monitoring through various reports, tools, and system research for all tasks associated with the Inter Affiliate relationship. You will also work with business stakeholders at all levels of the organization to fully understand and document the business needs, and partner with key contacts in the locations, including SMEs such as Legal, Compliance, Privacy, Tax, etc.

If you thrive on collaborating with colleagues across the firm, building strong professional relationships, and contributing to business progress while helping comply with regulatory requirements and related policies, this role may be an excellent fit for you.

Job responsibilities

• Manage, monitor and track a pipeline of Inter Affiliate projects to ensure compliance with the Inter Affiliate Oversight program
• Act as the point of contact for requests from LOB or Corporate Functions submitted to the GSS IAS Broker team
• Responsible for monitoring through various reports, tools, and system research for all tasks associated with the Inter Affiliate relationship
• Monitor and ensure all applicable requirements are completed in the appropriate timeframe based on Inter Affiliate risk tier and manage timelines for completion of all relevant process steps
• Develop a comprehensive understanding of all risks and issues, and effectively communicate their significance to business representatives and other key stakeholders
• Update the appropriate systems (COMPASS, Qlikview and Cognos) and maintain documentation in accordance with all policies and procedures
• Work with business stakeholders at all levels of the organization to fully understand and document the business needs
• Partner with key contacts in the locations, including SMEs such as Legal, Compliance, Privacy, Tax, etc.
• Participate and drive process improvement initiatives
• Work and drive ad hoc projects as required, facilitate meetings, produce documentation and coordinate action items
• Participate in User Acceptance Testing for both technical and process changes

• Working experience in Inter Affiliate Services, Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor Management, or related roles
• Minimum 5 years experience in an operations environment
• Demonstrated written and verbal communications skills in addition to listening and negotiation skills
• Experience with the Microsoft suite of products with a minimum intermediate Excel skill level
• Ability to partner closely with related functions (Legal, Tax, Regional Governance, etc.) to ensure a coordinated and effective program
• Knowledge of regional / local regulatory outsourcing requirements and risk management principles
• Experience with procurement tools such as COMPASS, Ariba, 4Site, Qlikview, and Cognos
• Demonstrated organizational, research/analytical skills and ability to execute and escalate
• Understanding of data and process flows
• Sound business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions
• Ability to drive complex problems to resolution and adapt to change quickly

• Knowledge of IAS and/or TPO standards preferred