Operations Team Manager

Job summary

As an Operations Team Manager for Affidavit Processing you will be responsible for managing the daily performance of a team that reviews and signs Sworn Documents/Other Signed Documents for truthfulness and accuracy and has the authority to sign the documents on behalf of JPMC. You will work closely with Executive Management as well as internal Sworn Documents and Collections Litigation Legal, Business Controls, Compliance, Audit and external law firms. You will ensure the execution, notarization and retention of documents adhere to Chase's policies, standards, procedures and all applicable legal and regulatory requirements. Demonstrating exceptional leadership skills will be critical in creating an environment where employees are engaged and deliver optimum performance.

Job responsibilities

• Lead process improvement initiatives; monitor and identify process gaps or deficiencies
• Be accountable for full process ownership, including process design, procedures, monitoring and controls
• Understand the holistic execution process and drive for constant improvement in performance by coaching employees on quality-related errors
• Make metric-based and procedural decisions that are aligned to policies; review trends and lay out actions plans to improve team and individual performance
• Identify and drive broad scope strategic changes to achieve a strong control environment and financial benefit while mitigating all operational and customer impacts
• Interact with technical groups to resolve any system impediments or to improve automate strategies
• Monitor and analyze Key Performance Indicators and Quality Reporting to ensure above satisfactory performance levels are achieved and initiate any corrective action as needed

Required qualifications, skills, and capabilities

• 5 years minimum experience in a management role, preferably in an operations, support, or back-office environment
• High School Diploma/GED
• Experience working with Controls, Compliance and Regulatory constituencies to manage work in accordance with established procedures and relevant regulations/laws
• Proven ability to work independently and make solid fact-based judgment decisions in complex situations
• Ability to be flexible, adhere to tight deadlines and perform in a constantly changing environment.
• Excellent communication and interpersonal skills with the ability to effectively present data analysis to senior leaders in a clear and effective manner
• Highly organized and can operate in a fast-paced, goal oriented environment, adaptable to constantly changing business priorities
• Ability to analyze data to reveal facts/trends and make recommendations for improvements to processes
• Ability to demonstrates a sense of urgency for all time-sensitive tasks.

Preferred qualifications, skills, and capabilities

• Bachelor's degree in Finance, Business Administration, Communication, Business Law or related field
• Proficient with legal processes related to litigation and/or State-mandated Public Notary laws
• Knowledge of regulatory/legal landscape related to Collections and Recovery
• Strong teamwork and client relationship management skills

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Client-provided location(s): Heathrow, FL

Job ID: JPMorgan-210756576

Employment Type: FULL_TIME

Posted: 2026-06-12T19:23:07