Operations Manager

JPMorgan Chase is seeking a dynamic and hands-on Operations Manager to lead the buildout and management of operational functions in Buenos Aires. This strategic role requires an individual with a proven track record of developing high-performance teams in complex environments, while maintaining strong partnerships with global teams and lines of business.

Job Responsibilities:

• Lead the establishment and growth of operational functions in Buenos Aires, ensuring alignment with global partners and stakeholders.
• Manage teams responsible for processing activities across the full lifecycle of financial products, partnering with internal and external clients, stakeholders, and regulatory partners.
• Operate independently to achieve outcomes aligned with strategic initiatives, requiring advanced relationship management and collaboration with key stakeholders.
• Oversee costs and resourcing for the team, ensuring disciplined delivery against budget and targets.
• Create and promote a robust controls environment within the team, building partnerships with key control stakeholders through effective communication and governance.
• Build and cultivate high-performing teams by attracting, developing, and retaining top talent; foster a strong performance management culture.
• Identify and deliver solutions that address the needs of clients and stakeholders

• Bachelor's degree or equivalent work experience, with a minimum of 7 years in operations and management roles; experience in financial operations is a plus.
• Demonstrated experience in hiring and managing large teams, providing vision, creativity, presence, and credibility.
• Proven ability to manage and collaborate within a highly matrixed organization, coordinate cross-functional initiatives, and reach consensus with diverse stakeholders.
• Strong problem-solving skills, critical thinking, attention to detail, and diagnostic abilities; able to synthesize large amounts of data and formulate appropriate conclusions.
• Ability to establish productive working relationships with internal stakeholders to drive mutually beneficial outcomes.
• Risk and control mindset, demonstrating sound judgment in balancing innovation and growth with regulatory, legal, and operational risk management.
• Executive communication skills, with the ability to distill complex topics into clear, concise messages tailored for senior stakeholders and clients.

• Decision-making ability to make informed choices and influence stakeholders in a pragmatic and balanced way.
• Continuous improvement mindset, applying innovation and design thinking techniques to assess and enhance the efficiency, scale, and resilience of the operating platform.
• Ownership and accountability, demonstrating end-to-end understanding and responsibility for outcomes, proactively managing issues and tasks.
• Leadership and influence, with the ability to lead projects, mentor talent, and influence cross-functional teams without formal authority