Operations Innovations and Product Transformation Legal Counsel
hape the future of customer innovation from the inside. Join the Legal team supporting Consumer & Community Banking Operations Innovation and Product Transformation, advising teams building next-generation servicing and contact center capabilities. You'll sit at the intersection of emerging technology, regulatory expectations, and strategic risk-delivering practical counsel at the speed of agile delivery. This is a high-visibility role where your guidance helps innovation scale responsibly.
As an Attorney in Consumer & Community Banking (CCB) Operations Innovation & Product Transformation Legal Counsel in Consumer & Community Banking (CCB) Operations Innovation and Product Transformation, you will provide real-time, strategic legal support to two core areas: Servicing Operations and Voice Product & Contact Center Platform. You will advise product and operational leaders as they design and deploy technology-enabled capabilities (including AI and omnichannel solutions), while identifying and managing legal and regulatory risk. You will serve as a trusted advisor and work alongside a more senior attorney, helping to build durable legal guidance and frameworks that accelerate delivery and strengthen risk discipline.
The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm's clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.
Job Responsibilities
- Embed with agile product teams to deliver timely, pragmatic legal counsel aligned to sprint timelines and business priorities
- Advise Servicing Operations stakeholders supporting customer experiences across cards, checking, savings, and auto loans
- Counsel teams designing and implementing global Voice/Contact Center platforms, including AI-enabled and omnichannel capabilities
- Identify emerging legal, regulatory, and technology risks early and recommend mitigation strategies that enable responsible innovation
- Research complex issues and draft clear legal analyses, opinions, and guidance tailored to business use cases
- Partner with Legal, Compliance, and Risk colleagues to deliver coordinated, consistent guidance across stakeholder groups
- Translate complex legal concepts into actionable direction through live discussions, emails, formal memos, and agile tools (e.g., Jira)
- Develop foundational legal frameworks, standards, and reusable guidance ("playbooks") to support repeatable decision-making
- Monitor market trends and innovation strategies to keep advice current and forward-looking
- Support governance and review processes by documenting decisions, risks, and approvals in an audit-ready manner
- Drive CCB Legal's agile evolution by contributing to modern ways of working, continuous improvement, and knowledge sharing
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Required Qualifications, Capabilities, and Skills
- J.D. and licensed to practice law, in good standing, in the state/jurisdiction where the role is based
- 3+ years of post-J.D. legal experience
- Demonstrated ability to influence and lead through partnership, working effectively with diverse stakeholders
- Strong capability to analyze complex situations across a broad range of legal and risk topics
- Proven ability to solve problems collaboratively with creativity, practicality, and sound judgment
- Excellent analytical, organizational, and communication skills (written and oral)
- Ability to operate with high initiative and self-direction in a fast-paced, rapidly changing environment
- Experience delivering clear, actionable guidance to both technical and non-technical audiences
- Comfort working in agile environments and supporting teams moving at the speed of product delivery
- Strong attention to detail and ability to document advice and decisions clearly and consistently
- Ability to successfully complete a conflicts of interest clearance review prior to employment
Preferred Qualifications, Capabilities, and Skills
- Education or experience in technology, including product development or platform/infrastructure initiatives
- Working knowledge of the financial services industry, especially consumer financial products
- Familiarity with consumer banking laws and regulatory compliance considerations
- Experience advising on emerging technology risk (e.g., AI, digital channels, data/analytics, third-party platforms)
- Experience supporting contact center, voice, or customer servicing transformation programs
- Demonstrated ability to create scalable legal frameworks (standards, templates, playbooks, guardrails) used across teams
- Prior experience partnering with Compliance and Operational Risk teams on coordinated guidance and governance
All candidates for roles in the Legal department must be licensed to practice law in the country of employment and successfully complete a conflicts of interest clearance review prior to commencement of employment.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion