Onboarding Associate
Yesterday• Bangalore, India
J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.
As a Client Service & Onboarding Associate in Client Service & Onboarding Operations, you will lead a team delivering exceptional client service, onboarding execution, and operational support while protecting clients and the firm. You will own day-to-day service performance, stakeholder alignment, and change delivery, using anti-fraud expertise and sound judgment to resolve complex inquiries and issues. You will accelerate efficiency through process automation and AI-enabled productivity, driving measurable improvements in client outcomes and operational controls.
Job Responsibilities :
- Lead the delivery of defined goals and service objectives by aligning team capacity, workflows, and execution to organizational priorities.
- Utilize advanced anti-fraud awareness to identify, escalate, and prevent fraudulent activity, safeguarding clients and firm reputation.
- Drive process automation initiatives by applying systems-thinking, automation technologies, and AI tools to improve speed, quality, and scalability.
- Manage client relationships and inquiries end-to-end, ensuring timely resolution, proactive communication, and high-quality service outcomes.
- Influence internal stakeholders and decision-makers, aligning cross-functional priorities and removing delivery blockers to meet client needs.
- Oversee conflict resolution with clients and within the team, facilitating structured discussions and negotiating win-win outcomes.
- Champion change management and continuous improvement by identifying process gaps, implementing enhancements, and tracking performance against KPIs.
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Required Qualifications, Skills, and Capabilities :
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Client-provided location(s): Bangalore, India
Job ID: JPMorgan-210768759
Employment Type: FULL_TIME
Posted: 2026-07-15T19:57:12
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion