Olympic & Paralympic Hospitality & Ticketing Management, Vice President

Join Sports & Entertainment Marketing to help deliver world-class hospitality experiences tied to JPMorganChase's Olympic & Paralympic sponsorship. This role will sit at the center of ticketing, accommodations, and experience planning-partnering across the firm and with key external stakeholders.

As a Vice President in the Olympic & Paralympic Hospitality & Ticketing Management team, you will be responsible for planning and operational delivery of hospitality programs across the Olympic and Paralympic sponsorship, including ticketing allocation, guest experience design, and accommodations logistics. This role partners with Lines of Business and cross-functional stakeholders to align priorities, manage processes, and execute high-touch experiences at scale. The VP will serve as a primary operational point of contact with external stakeholders such as the IOC and LA28, ensuring seamless coordination, governance, and execution.

Job Responsibilities:

• Lead end-to-end hospitality operations for Olympic & Paralympic sponsorship moments, including ticketing, accommodations, and guest experience planning
• Own ticketing governance and allocation processes across Lines of Business, including planning calendars, request intake, approvals, inventory tracking, and reporting
• Coordinate with external stakeholders (e.g., IOC, LA28, and related service providers) to manage ticketing systems, allotments, policies, deadlines, and deliverables
• Partner with LOB marketing, client teams, and regional stakeholders to design hospitality programs that meet business objectives and brand standards
• Develop and maintain tools, playbooks, and operating procedures (e.g., request forms, FAQs, timelines, RACI, escalation paths) to enable consistent execution
• Manage accommodations strategy and logistics, including room blocks (as applicable), booking workflows, attendee communications, and issue resolution
• Oversee onsite guest experience delivery, including itineraries, venue coordination, transportation inputs (as applicable), staffing, and run-of-show support
• Ensure compliance with sponsorship rights/usage rules, ticketing/hospitality terms, and internal governance in partnership with Legal, Compliance, Risk, and Controls
• Manage hospitality vendors and agencies (e.g., event operations, travel/housing partners, guest management platforms) including SOWs, budgets, and performance
• Track budgets, forecasts, and invoices for hospitality programs; deliver financial discipline and documentation across workstreams
• Build measurement and feedback loops (guest satisfaction, operational KPIs, post-event learnings) to improve future hospitality programs
• Communicate clearly with senior stakeholders through regular updates on inventory, priorities, risks, and readiness

Required qualifications capabilities, and skills:

• At least five years relevant experience in hospitality management, event operations, ticketing programs, or major event guest experience delivery
• Bring strong operational program management skills, including managing complex timelines, inventories, and multiple stakeholder groups
• Manage detailed, high-volume processes with accuracy (e.g., allocation tracking, attendee data, booking details, deadline management)
• Operate effectively in a matrixed organization, influencing partners across Lines of Business without direct authority
• Engage confidently with external stakeholders and service providers, including resolving issues under time pressure
• Communicate clearly and professionally, including creating executive-ready materials and stakeholder updates
• Apply strong risk awareness and judgment in handling high-visibility hospitality programs and sensitive information
• Partner effectively with Legal, Compliance, Risk, Procurement, and Finance to meet governance and control requirements
• Manage agencies/vendors end-to-end, including scoping, briefing, performance management, and budget control
• Travel as required to support planning moments and major event delivery

Preferred qualifications, capabilities, and skills:

• Have experience working with Olympic/Paralympic stakeholders (e.g., IOC, organizing committees) or comparable global rights holders/major events
• Bring familiarity with ticketing platforms, hospitality allotment models, and guest management systems
• Demonstrate experience managing accommodations programs and/or travel logistics at scale
• Show experience supporting client hospitality programs in financial services or other regulated environments
• Bring experience developing repeatable operating models, playbooks, and service standards for premium experiences
• Demonstrate comfort working across global time zones and with international stakeholders

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): New York, NY, Chicago, IL

Job ID: JPMorgan-210743793

Employment Type: FULL_TIME

Posted: 2026-05-06T19:23:43