Olympic & Paralympic Hospitality & Ticketing Coordination, Senior Associate

Join Sports & Entertainment Marketing to help deliver world-class hospitality experiences tied to JPMorganChase's Olympic & Paralympic sponsorship. This role supports day-to-day coordination of ticketing, guest experience, and accommodations planning across the firm and key external partners.

As a Senior Associate in the Olympic & Paralympic Hospitality & Ticketing Coordination Team, you will support the operational delivery of hospitality programs across the Olympic and Paralympic sponsorship, including ticketing allocations, guest communications, and accommodations coordination. Based in New York City within Sports & Entertainment Marketing, this role partners with Lines of Business and cross-functional stakeholders to keep processes organized, timelines on track, and deliverables executed with precision. The Senior Associate will also support coordination with external stakeholders such as the IOC and LA28 and their designated service providers.

Job responsibilities:

• Support ticketing request intake, allocation tracking, and inventory reconciliation across Lines of Business and programs
• Maintain trackers and documentation for ticketing, guest lists, accommodations, deadlines, and approvals; ensure data accuracy and version control
• Coordinate with IOC/LA28 stakeholders and service providers to support ticketing system tasks, deliverables, and key milestone management
• Prepare stakeholder-ready materials (e.g., intake forms, FAQs, allocation summaries, timelines, decision logs, status updates)
• Support guest experience planning by coordinating agendas, itineraries, and on-site readiness materials as needed
• Assist with accommodations coordination (as applicable), including rooming lists, booking workflows, attendee communications, and issue tracking
• Route items through governance and approvals processes in partnership with Legal, Compliance, Risk, Procurement, and Finance
• Support vendor/agency coordination by collecting inputs, consolidating feedback, tracking revisions, and confirming deliverable completion
• Track budgets, invoices, and forecasts for hospitality workstreams; maintain organized documentation for reconciliation
• Support on-site hospitality operations during key event periods (e.g., check-in support, guest communications, issue resolution) as needed
• Collect feedback and performance inputs; contribute to post-event recaps, lessons learned, and process improvements

• At least three years experience in event operations, hospitality, ticketing programs, guest experience, or marketing operations
• Demonstrate strong organizational skills and attention to detail, including maintaining accurate trackers and handling sensitive data
• Manage multiple tasks and deadlines effectively in a fast-paced environment
• Communicate clearly and professionally in writing and verbally, including stakeholder updates and meeting recaps
• Collaborate effectively in a matrixed organization and build strong working relationships across teams
• Use common productivity tools (e.g., Excel, PowerPoint, project trackers) to organize work and report status
• Apply discretion and sound judgment when handling high-visibility programs and confidential information
• Support governance processes and follow established controls and approval workflows
• Work effectively with external partners and service providers, escalating issues appropriately

• Have experience supporting major event hospitality, ticketing allocations, or accommodations programs
• Bring familiarity with Olympic/Paralympic stakeholders (e.g., IOC, organizing committees) or comparable rights holders
• Demonstrate experience with guest management tools and/or ticketing platforms
• Show experience working in a regulated industry and navigating approvals processes
• Bring comfort providing on-site support during event periods, including periodic travel
• Demonstrate interest in sports sponsorship and premium guest experience delivery

• Periodic travel expected around key milestones and event delivery