Managing Director - Risk Management Emerging Payments

Leveraging your expertise in digital wallets, tokenization, co-branded cards, and other innovative payment features, you will proactively identify and assess potential risk scenarios. You will play a pivotal role in safeguarding the firm by anticipating emerging risks, driving innovation in fraud and scam controls, and ensuring robust governance across all payment channels. As a senior leader, you will influence at the highest levels, partner with cross-functional executives, and represent the firm with regulators and industry groups.

In addition, you will work in partnership with Legal, Compliance, and Controls teams to address emerging issues and concerns, providing timely and actionable guidance. You will also communicate critical product challenges and risk insights to senior leadership, helping to shape strategic decisions and drive continuous improvement in our risk management practices.

Job Responsibilities:

• Set and communicate the strategic direction for risk management and fraud prevention across all payment products, including digital wallets, tokenization, co-branded cards, and new payment features.
• Oversee the evaluation and implementation of effective fraud, scam, and reputational risk controls for both new business initiatives and existing payment processes.
• Serve as a key member of the Risk Management leadership team, providing actionable guidance and insights to senior executives and the Board.
• Lead and develop a high-performing, diverse risk oversight team, fostering a culture of inclusion, innovation, and continuous improvement.
• Partner with Product, Legal, Compliance, and Controls teams to address emerging issues, ensuring timely and effective risk mitigation.
• Stay ahead of industry trends, regulatory changes, and technological advancements in digital and commerce payments.
• Represent the firm's interests with internal and external stakeholders, including regulators, industry groups, and strategic partners.
• Escalate and resolve risk issues within the firm's risk management framework, ensuring the highest standards of safety and soundness.
• Communicate complex risk concepts and recommendations in a clear, business-friendly manner to executive management and the Board.

Required Qualifications, Capabilities, and Skills:

• 15 + years of experience in risk management, fraud, or compliance, with at least 5 years at the Managing Director or equivalent level.
• Deep knowledge of risk functions (fraud, scams, reputational risk), with significant experience in digital and payments (e.g., Zelle, wallets, RTP, cards).
• Proven track record of leading large, high-performing teams and driving organizational change.
• Deep expertise in risk identification, assessment, and mitigation for payment products and services.
• Strong analytical and quantitative skills; ability to defend positions and influence decisions with data-driven insights.
• Exceptional communication and executive presence; comfortable interacting with C-suite, Board, and external regulators.
• Demonstrated ability to work effectively in diverse, cross-functional environments.
• Bachelor's degree required.

Preferred Qualifications:

• Experience representing the firm with regulators and industry groups.
• Recognized thought leader in risk management or payments innovation.
• Experience with large-scale product launches or transformations.
• Advanced degree preferred.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Client-provided location(s): Columbus, OH, Wilmington, DE, Plano, TX

Job ID: JPMorgan-210709699

Employment Type: FULL_TIME

Posted: 2026-02-07T19:02:32