Loan Servicing Manager - Vice President

The Vice President is a key position within the Wholesale Lending Services. As a part of the EMEA Origination Deal Closing and Quality Control Team you will play a pivotal role in supporting Debt Capital Markets (DCM - consisting of Leveraged Finance (LF) and Investment Grade (IG) Transactions), and Credit Risk for all syndicated deal originations and transactions to ensure new loan agreements and amendments are operationally viable, recorded accurately, and any exceptions are managed accordingly - continuously operating within a controls-focused environment, and ensuring operational excellence throughout the loan lifecycle.

As the Vice President in the EMEA Origination Deal Closing and Quality Control Team, you will play a pivotal role in supporting Debt Capital Markets (DCM - consisting of Leveraged Finance (LF) and Investment Grade (IG) Transactions), and Credit Risk for all syndicated deal originations and transactions to ensure new loan agreements and amendments are operationally viable, recorded accurately, and any exceptions are managed accordingly - continuously operating within a controls-focused environment, and ensuring operational excellence throughout the loan lifecycle.

Job responsibilities

• Lead and manage teams responsible for the Deal Closing and Quality Control of syndicated and bilateral loan transactions, ensuring accuracy, compliance, and timely delivery across the loan lifecycle.
• Oversee deal and facility setup in Loan System and Quality Control ensuring alignment with operational policies and industry standards.
• Build and cultivate high-performing teams through attracting, developing, and retaining top talent; promote a strong performance management discipline and succession planning.
• Drive a culture of excellent client service, developing programs to enhance processes, reduce risk, and increase scalability.
• Create and promote a robust controls environment, building partnerships with key control stakeholders through effective communication and governance.
• Build and maintain productive relationships with global stakeholders, business teams, and support functions, acting as an ambassador for WLS.
• Implement technology solutions, ensure regulatory compliance, establish performance metrics, and lead change management initiatives.
• Represent WLS in business and risk forums, supporting audit cycles and providing complex operational summaries.
• Mentor and guide team members, fostering professional growth and creating a resilient and inclusive work environment.

• Bachelor's degree with a minimum of 12 years of relevant experience in financial services, loan operations or related areas, with a proven track record of leading high-performing teams in complex operational environments.
• Strong understanding of the regulatory environment and its impact on business strategy.
• Advanced knowledge of market products, order execution, trade execution, and settlement, with experience in automation technologies and data analysis.
• Demonstrated ability to build and maintain productive relationships with internal and external stakeholders, driving mutually beneficial outcomes through clear, consistent communication.
• Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
• Advanced analytical and critical thinking skills, with the ability to set long-term goals and develop actionable plans to optimize processes and achieve strategic objectives.
• Ability to work effectively in a diverse and multicultural environment, promoting inclusivity and understanding.

• Demonstrated leadership experience within a financial institution, with advanced knowledge of loan origination, servicing, and transaction execution principles and practices.
• Experience with LMA standard documentation and knowledge of the LMA Standard Terms and Conditions.
• Proven ability to develop and implement strategic initiatives, leveraging strong proficiency in using loan origination and servicing software and tools.
• Skilled in managing change initiatives, utilizing market product knowledge to adapt lending services to evolving market conditions, technologies, and client needs.
• Proficiency in developing quantitative reports to analyze performance and inform data-driven decision-making.
• Developing proficiency in leveraging technology, including AI/ML, to create innovative lending solutions.
• Expertise in managing multiple teams and managers, ensuring effective coordination and leadership across diverse groups.