Lead Backbone Product

At JPMorgan Chase, Product Managers are responsible for the end-to-end success of one or more products aligned to a product area. They support the vision created by the Product Area Lead by ensuring the solutions under their management are valuable, viable, and scalable across the enterprise.

We are seeking a Product Manager to join the Enterprise Video and Voice Product Line, responsible for the bank's global voice communications backbone. This role focuses on enterprise telephony platforms, carrier connectivity, and voice infrastructure that support critical communication services across JPMorgan Chase's global workforce and client interactions.

The role includes managing and evolving products that enable reliable, secure, and scalable voice services, carrier integrations, SIP connectivity, and telephony infrastructure across a global environment.

Our Voice & Video technologies are leveraged by nearly 300,000 employees worldwide to collaborate effectively. As hybrid work continues to evolve, we are focused on modernizing the voice platform, integrating cloud capabilities, and leveraging AI/ML and operational data insights to improve the enterprise communications experience.

As a Product Manager, you will be responsible for understanding customer needs and translating them into prioritized items on the product backlog while partnering closely with engineering, operations, and telephony specialists across multiple regions.

Job Responsibilities

• Defines and communicates product vision and strategy aligned with enterprise communications and collaboration goals
• Owns products supporting enterprise voice infrastructure and telephony services, including carrier connectivity and SIP-based communications
• Works closely with engineering teams to deliver scalable voice platform capabilities across global environments
• Partners with telecom providers, infrastructure teams, and internal stakeholders to support carrier integrations and telephony services
• Identifies opportunities to modernize voice services through cloud, automation, and AI-driven insights
• Defines and manages product metrics including service reliability, voice quality, cost efficiency, and platform scalability
• Creates and maintains the product roadmap, service definitions, and customer-facing SLAs/SLOs
• Prioritizes the product backlog and ensures alignment with platform strategy and business priorities
• Leads stakeholder engagement across global technology teams and line-of-business partners
• Drives operational excellence and resiliency within mission-critical voice services

Required Qualifications

• Strong experience in technology product management within enterprise environments
• Experience working with enterprise telephony platforms, voice infrastructure, or telecom technologies
• Knowledge of SIP, voice routing, carrier connectivity, or telephony integrations
• Experience working with infrastructure or platform engineering teams supporting mission-critical services
• Proven ability to define product roadmaps, manage backlogs, and deliver enterprise technology solutions
• Understanding of software development methodologies (Agile, Scrum, SDLC)
• Strong written and verbal communication skills with the ability to communicate with engineering, operations, and senior stakeholders
• Ability to manage relationships with internal stakeholders and external technology or telecom vendors
• Experience writing technical stories and documentation using JIRA/Confluence

• Advanced English level

Preferred Qualifications

• Experience with enterprise voice platforms ( SBCs, contact center technologies, etc.)
• Experience with cloud telephony or voice services
• Familiarity with carrier management and telecom cost structures
• Experience working in global distributed technology organizations