JPM Payments- Merchant Services- Loyalty & Retention - Relationship Manager (Bilingual English/French)
Description
Our Merchant Services Loyalty & Retention team are searching for our newest Relationship Manager fluent in French and English to join our on-site team in Toronto, Ontario that will focus on engaging & retaining at-risk merchants.
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintech's to expand our client base and product offerings.
J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.
Role Responsibilities
- Managing inbound and outbound calls for at-risk clients in a metrics-driven environment
- Leveraging your rapport building, relationship management, and negotiation skillset to identify and deliver bespoke solutions and resolutions to retain our clients who wish to leave us
- Navigating multiple technologies while staying engaged with our clients
- Leveraging your analytical skillset to identify and solution issues merchants are experiencing and providing improvements to existing setups and products
- Leveraging your sales skillet to cross-sell value-added products or services in order to enhance the merchant's processing experience
- Leveraging your attention to detail to keep consistent record of all merchant communications, actions, and next steps
- Identifying trends in engagement and provide feedback and recommendations for improvement
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Required & essential qualifications, capabilities and skills
- Full written and verbal fluency in French & English
- Excellent client service skills and experience assisting clients with escalated service issues
- Negotiation and sales skills
- Complete technology and MS Office proficiency
- Professionalism, attention to detail, and creative problem-solving skills
- Ability to communicate and work efficiently between teams and departments distributed globally
- Payments or financial institution industry experience
- Familiarity and/or experience with customer management platforms including Salesforce, PeopleSoft, EBS, and CST
- Account management experience
Asset & nice-to-have qualifications, capabilities, and skills
- Payments or financial institution industry experience
- Familiarity and/or experience with customer management platforms including Salesforce, PeopleSoft, EBS, and CST
- Account management experience
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion