Investment Operations Inquiry & Issue Resolution - Vice President

Shape the future of operational resilience and client experience. Bring your expertise in root‑cause analysis, controls, and transformation to a high‑impact team.

As a Vice President in the Issue Resolution function within our Operations organization, you lead the end‑to‑end capability that investigates, resolves, and prevents complex operational exceptions. You set direction, strengthen controls and governance, and deliver clear insights to senior leadership. You guide a high‑performing team, build sustainable processes, and elevate customer experience and operational resilience. You partner across product, operations, risk, and technology to drive lasting, measurable improvements.

Job responsibilities:

• Lead end‑to‑end investigation and resolution of complex operational exceptions and issues.
• Oversee high‑priority escalations to ensure timely closure and mitigation of client impact.
• Direct root‑cause analysis and implement permanent corrective actions and control improvements.
• Establish governance, metrics, and reporting on issue trends and outcomes for senior leadership.
• Allocate and balance team workload to meet service levels and quality standards.
• Coach and develop case managers to build a high‑performing, inclusive team.
• Drive process redesign and automation to prevent recurrence and improve efficiency.
• Partner with product, operations, risk, and technology to remove systemic friction.
• Maintain audit‑ready documentation and evidence for issues and remediation.
• Monitor data and leading indicators to proactively detect emerging risks and exceptions

Required qualifications, capabilities, and skills:

• Minimum 10 years of experience in operations within trading services, wealth management, investment operations, or related domains with a focus on issue resolution and exception handling.
• Minimum 5 years of people leadership, managing teams and complex processes at scale.
• Proven experience implementing control strengthening, remediation, and process transformation.
• Demonstrated ability to produce data‑driven insights and executive‑ready reporting for senior leadership.
• Strong knowledge of wealth management products and front‑to‑back operational flows.
• Proficiency with case management and workflow tools and with operational risk frameworks.
• Bachelor's degree in Finance, Business, Economics, or a related field.

Preferred qualifications, capabilities, and skills:

• MBA or advanced degree.
• Experience leading Lean/continuous improvement initiatives with measured outcomes.
• Experience building and scaling governance frameworks and metrics for issue management.
• Experience with analytics and BI tools (e.g., SQL, Python, visualization) to identify trends and improve controls.
• Global team leadership experience across time zones and matrixed environments.
• Track record driving customer‑centric transformations that improve reliability and satisfaction.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210720477

Employment Type: FULL_TIME

Posted: 2026-03-06T19:19:58