International Consumer Communications Manager - Vice President

As a key member of our high-performing team, you'll drive innovative communications campaigns and strategies that foster engagement, collaboration, and a shared sense of purpose. You'll work side-by-side with senior leaders, product and marketing teams, HR, and communications colleagues across the firm-helping shape the voice and culture of our organisation.

Job Summary

• Craft Compelling Content: Write engaging intranet articles, announcements, talking points, town hall materials, blogs, and video scripts that bring our vision and values to life.
• Advise Senior Leaders: Partner closely with executives to develop authentic messaging, presentations, and communications that resonate with employees and reflect leadership's unique voice.
• Manage Internal Channels: Manage all internal communications platforms within the consumer business, including events and town halls, ensuring consistent and impactful messaging.
• Lead Campaigns & Initiatives: Develop and execute strategic internal communications campaigns, collaborating with marketing and sponsorship teams to amplify our brand and culture.
• Align with Corporate Strategy: Work with communications colleagues firmwide to understand and integrate the broader corporate strategy into International Consumer Bank's communications.
• Drive Global Engagement: Coordinate with Corporate Communications and regional teams to ensure effective, unified messaging across geographies.
• Protect Our Reputation: Manage internal communications responses to reputational issues in partnership with PR and social media teams.
• Produce Creative Assets: Collaborate with in-house and agency teams to deliver innovative creative materials for internal use.

Job Responsibilities

• Trusted Advisor: Proven experience guiding senior executives on internal communications strategy and execution.
• Communications Expertise: Strong background in marketing and communications, with deep knowledge of best practices for employee engagement.
• Strategic & Tactical Excellence: Ability to think big-picture while executing detailed plans and measuring impact.
• Exceptional Communication Skills: Outstanding verbal, written, and interpersonal abilities, with a sharp eye for editing and digital platforms.
• Influence & Collaboration: Consultative approach, able to build relationships and communicate effectively across all levels of the organization.
• Risk & Compliance Focus: Commitment to upholding the firm's standards for risk, compliance, and ethical conduct.

Required Qualifications

• Bachelor's degree in communications, marketing, Journalism, or related field (preferred)
• Solid recent experience in Marketing & Communications, ideally within Corporate Communications

Preferred Qualifications, Capabilities & Skills

• Demonstrates high emotional intelligence: with the ability to understand, empathize, and connect with diverse audiences; adept at navigating sensitive topics and fostering a positive, inclusive workplace culture.
• Industry Insight: Solid understanding of the financial services sector.
• Products, Platform & Tech: A genuine interest & curiosity in our technology and customer products is beneficial.
• Organisational Mastery: Excellent multitasking and project management skills, thriving in fast-paced, deadline-driven environments.

Ready to inspire, connect, and drive change?
Join us and help shape the future of internal communications at one of the world's leading financial institutions.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): London, United Kingdom

Job ID: JPMorgan-210707157

Employment Type: FULL_TIME

Posted: 2026-02-03T19:02:58