Implementation Manager Vice President

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As an Implementations Manager within Client Onboarding & Service, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.

Job responsibilities

• Lead and motivate project team members, fostering a collaborative and productive work environment.
• Guide, support, and provide feedback to team members to ensure high performance.
• Collaborate with cross-functional leadership on strategic initiatives, influencing decisions to ensure the needs and experience of the client are appropriately accounted for.
• Maintain effective and standard operational processes; operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• Improve and maintain a controlled environment.
• Lead large programs and projects; evaluate project outcomes and identify opportunities for process improvements.
• Cultivate and maintain relationships with business partners built on trust and accountability.
• Navigate systems and tools, and partner with cross-functional, cross U.S. teams to solve client requests.
• Manage competing priorities and set expectations accordingly.
• Influence, educate, and connect teammates and customers to technology.

• Bachelor's degree or equivalent experience.
• People management experience in an operations environment, including performance management, coaching, and employee development.
• Experience leading SLA-driven processes with strong attention to quality, controls, and risk awareness.
• Strong organizational, analytical, and problem-solving skills; ability to prioritize across competing demands.
• Effective written and verbal communication skills, including experience producing executive-ready summaries and presentations.
• Ability to present to executive team as appropriate.
• Proven ability to work well under pressure with minimal supervision.

• Knowledge of bankcard or Merchant Services industry and procedures
• Demonstrated success operating in a highly matrixed, complex organization.
• Experience with project support or project management methodologies.