Implementation Manager - Johannesburg

Description

As an onboarding project manager in the Global Corporate Bank EMEA onboarding team, you will lead end-to-end implementations for Treasury Services (TS) clients across EMEA. You will join a newly formed Johannesburg-based team dedicated to serving Sub-Saharan Africa (SSA) clients, partnering closely with local Sales to deliver high-quality client experiences and support timely revenue realization.

Job Responsibilities

• Manage end-to-end onboarding and implementation of core cash management business for TS clients, from kickoff, scoping, documentation, and service setup through testing, go-live, and transition to Client Services.
• Implement cash management solutions of varying size and complexity for corporate clients across EMEA HQ and subsidiary banking.
• Project manage multiple implementations concurrently, acting as the central point of contact for internal stakeholders and external clients.
• Partner closely with Sales, Product, Client Service, Operations, and other internal teams to ensure successful delivery and a high-quality client experience.
• Develop agreed project plans for each deal using the team's implementation methodology, and guide clients on their tasks and responsibilities within the plan.
• Host and attend regular client meetings and calls to review progress against the project plan and timelines.
• Coordinate internal and external parties to deliver solutions within minimum timeframes and agreed target dates.
• Provide accurate and timely implementation status updates, escalating issues that impact client experience or put delivery dates at risk.
• Support team colleagues as required to ensure consistent delivery and client coverage.
• Identify and communicate process gaps and improvement opportunities, and take ownership of initiatives to drive implementation process improvements.
• Adhere to all JP Morgan Chase department policies and procedures and complete required meetings and training to maintain development and product knowledge.

• Experience working with Corporate and/or Financial Institutions clients, with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills and experience.
• Excellent time management and prioritization skills in a high-pressure, competing-priority environment.
• Ability to work independently with a self-sufficient approach to delivery.
• Ability to work effectively in a small team and provide support to colleagues.
• Effective issue resolution and escalation skills, with focus on protecting client experience and delivery timelines.

• Experience working with Treasury Services products.