IBMi Operations

As a member of our Infrastructure Support and Site Reliability Engineering group, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. In addition to traditional IBMi Infrastructure skills, you'll have experience with software and hardware driven technology using best practice methods and will be open to new ideas and ways to manage the IBMi infrastructure. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally.

This role requires a wide variety of strengths and capabilities, including:

• Bachelor's degree or equivalent experience

• Minimum 8 years of relevant experience

• Understanding of infrastructure architecture surrounding IBMi hardware including distributed servers, storage SAN, database and application components.

• Hardware knowledge on large scale of IBMi systems, and related infrastructure.

• Software knowledge of IBMi Operating Systems, ROBOT, NDM, SFTP, SMTP, MQ v9, BRMS, Clustering and VIOS.

• Ability to work with external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot issues.

• Support IBMi Disaster Recovery exercises.

• Working proficiency in Incident/Problem/Change management process and procedures

• Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.

• Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.

• Knowledge of industry-wide technology trends, automation tools and best practices.

• Ability to work in large, collaborative teams to achieve organizational goals.

• Demonstrate ability to work independently with strong ownership, collaboration & communication skills.

• Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.