Home Lending - Process Improvement Associate I

Org Effectiveness & Oversight (OEO) Team provides Home Lending with innovative tools to better serve customers, guides employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support.

As a Process Improvement Associate I within the OEO Team, you are responsible for assessing business requirements for development feasibility using low-code tools and creates solutions in collaboration with business leads. The role involves translating requirements into technical specifications, managing internal client relationships, and creating executive-level presentations. Responsibilities include owning the end-to-end configuration process of automation requests, maintaining support for internally built solutions, and partnering with peers on the CoE team for planning and implementation support. The candidate will provide support for enhanced automation solutions, document best practices, and share knowledge with team members and in-house developers across the line of business (LOB).

Job Responsibilities:

• Review and understand business requirements and determine feasibility of development, with one or more tools from the low-code toolkit
• Create solutions in coordination with the business and delivery leads in accordance with lifecycle methodology and the Intelligent Solutions Control Standard where applicable. Own the end-to-end configuration process of an automation request from internal customers
• Manage internal client relationships between the business, finance, key stakeholders, and solution users. Create executive-level presentations and status updates provided to clients and stakeholders
• Maintain support for internally built solutions ensuring scalability and robustness
• Partner with peers on the Center of Excellence (CoE) team to provide planning and implementation support
• Provide support for enhanced automation solutions, ranging from process creation and validation to user training and security access
• Document and distribute best practices/standards for usage of automation & data transformation technologies for internal client usage. Provide support and share knowledge and expertise with team members and in-house developers across the line of business (LOB) as needed

Required qualifications, capabilities, and skills:

• Proficiency in Microsoft Office applications
• Excellent oral and written communication skills
• Ability to support the delivery of high-quality results under tight deadlines
• Strong analytical, logical reasoning, and problem-solving ability
• Core Competencies:
  
  
  • Analytical Thinking - Ability to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information.
  • Communication - Communicate complex financial concepts and calculations to management or internal/external parties in a clear and succinct manner.
  • Problem Solving - Identifies and differentiates the symptoms and root causes of issues and problems.
  • Time management - Ability to meet and manage multiple deadlines.
  • Building relationships - Adopt and exhibit practices to strengthen and maintain productive relationships. Manages internal and external client expectations

Preferred qualifications, capabilities and skills

• College level with at least 2 years applied knowledge in solution development using Alteryx, Tableau, or any mining, transformation, or visualization tool
• Exposure to the banking or financial services industry, including familiarity with banking products.
• Coursework or demonstrated interest in finance or business analytics is a plus
• Experience in training or product, program, or process-related presentation
• Technical Proficiencies: Basic SQL skills (Oracle, AWS), familiarity with ETL processes and data transformation techniques, experience with data visualization tools (Tableau, Qlik, Power BI), and Alteryx Designer Core Certification.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): Pinamalayan, Philippines, Bonifacio Global City, Philippines

Job ID: JPMorgan-210703504

Employment Type: FULL_TIME

Posted: 2026-02-10T19:01:28