Head of Product Delivery, LATAM Payments Rails

As Head of Product Delivery for LATAM Payments Rails in Latin America, you will own end-to-end delivery-from intake through release and operationalization-while leading the team and partnering with Product, Technology, Operations, CS&I, and other cross-functional teams. You will manage timelines, dependencies, and blockers to keep execution on track; strengthen governance and agile delivery practices; and drive continuous improvement to enable faster, more consistent outcomes and better customer experiences.

Job Responsibilities

• Own end-to-end product delivery for LATAM Payments Rails, including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and product performance reporting. Identify and act on opportunities to improve efficiency and cross-functional coordination.
• Lead change management across functional partners, and make sure delivery meets the firm's risk, controls, compliance, and regulatory requirements across the region.
• Oversee timelines, dependencies, and capacity across the delivery portfolio. Address blockers early, make sure the right resources are in place, and act as the main delivery contact for senior stakeholders and functional partners.
• Set up and lead program governance, including operating cadence, working groups, integrated plans, RAID, dependency management, and \"Ready to Launch\" readiness reviews.
• Make sure delivery is disciplined across the full lifecycle (planning, build oversight, testing, UAT, cutover, and hypercare) so that products are fully operationalized and stakeholders are ready at launch.
• Drive process re-engineering and continuous improvement to make delivery faster, more transparent, more predictable, and more tightly controlled.
• Lead, develop, and inspire a high-performing delivery team. Build a collaborative culture that encourages open dialogue, accountability, and constructive conflict resolution.
• Assess delivery constraints, including policies, processes, and regional regulatory factors. Remove barriers and use sound judgment to solve complex challenges across the product development lifecycle.
• Give senior leadership clear, data-driven updates on delivery status, risks, and outcomes.

Required Qualifications, Capabilities, and Skills

• 10+ years of experience, or equivalent expertise, leading delivery of products, programs, or technology platforms in complex, cross-functional, matrixed environments.
• Proven experience leading and developing delivery teams, including people management and performance management.
• Track record of setting up delivery governance and operating models, and of driving continuous improvement at scale.
• Strong experience with product- or platform-wide release management, including deployment processes, cutover strategies, and operational readiness.
• Knowledge of payments and/or core payment rails, ideally including real-time or local payment schemes.
• Strong understanding of the product development lifecycle, agile delivery practices, and using data to inform decisions.
• Experience in business analysis, process re-engineering, and change management.
• Strong leadership, influencing, and executive stakeholder management skills, with the ability to perform in high-pressure, time-sensitive environments.
• Advanced written and verbal communication skills, including the ability to present to senior leaders.
• Experience delivering payments products across Latin American markets and their regulatory environments.
• Proficiency in Spanish.
• Expertise in agile delivery methodologies and tools such as JIRA.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.