Head of Checkout Services-Payments-Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director for Checkout, within the Embedded Finance & Solutions division of JPMorgan Payments, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Creates a compelling Product vision and roadmap for JPMorgan Checkout, and gain buy-in from stakeholders and executive leadership
• Leads, inspires and develops a talented team of direct and matrixed colleagues across multiple disciplines and functional areas, including Product, Design, Technology, Finance, Risk, Legal, Compliance, Operations, Marketing, Sales and others
• Manages prioritization of requirements, resourcing and tradeoffs for the Checkout business and key business partners and stakeholders, carefully communicating process changes to stakeholders across the business
• Works closely with the Commercialization team on the go-to-market plan
• Serves as one of the Firm's Checkout subject matter experts and evangelists

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Expertise and experience in Payments and Digital Commerce, including Merchant Acquiring and payment processing
• Bridge-builder who can inspire confidence and between business & technical teams, and also across business units
• Strong digital product delivery skills: well-organized, structured approach, ability to achieve tight timelines on complex deliverables
• Proven track record of managing the end-to-end product development lifecycle for complex, large-scale initiatives using Agile methodology
• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management
• Travel requirement: approximately 25% (as health & travel conditions permit)

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Bachelor's degree; MBA preferred
• Technology and architecture experience will be an asset

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Client-provided location(s): New York, NY

Job ID: JPMorgan-210702567

Employment Type: FULL_TIME

Posted: 2026-01-21T19:05:58