Global Liquidity and Account Shared Services (GLASS) Team Member

J.P. Morgan Payments Liquidity Solutions and Account Services provides advanced solutions for clients to manage their global operating liquidity. Our product set operates globally in real-time to support our most complex clients as they manage their liquidity across legal entities, geographies, currencies and time-zones. Our product suite includes deposit, money market funds, cash concentration, notional pooling, virtual accounting, JPM Coin and ONYX products, e-wallet and embedded banking.

As a Senior Team Member within Global Liquidity and Account Services (GLASS) Operations, you will perform product set up, data maintenance, breaks investigation, inquiries management and reporting and transaction monitoring of cash concentration and investment products.

Job responsibilities

• Perform set-up, onboarding and maintenance of products into various systems and applications
• Monitor completeness of transactions across various systems and applications
• Generate, analyze and curate various reporting activities to both internal and external stakeholders
• Conduct research and investigation to help resolve accounting breaks and answer inquiries from internal and external stakeholders
• Perform initiation of payments instructions for various business purposes
• Monitor multiple workflow queues to ensure requests are actioned upon timely
• Initiate and lead proactive engagement with various stakeholders to resolve various problems and issues
• Lead and support product and system testing across various systems and applications
• Escalate and highlight issues to senior leadership and relevant stakeholders in a timely and effective manner. Manage and facilitate meetings with stakeholders and partners
• Collaborate and partner with stakeholders to identify RCA and recommend solutions to issues and client requirements
• Provide support to management for administrative and adhoc deliverables

• Has positive outlook, strong interpersonal skills, and a great collaborator
• Demonstrates strong analytical skills and excellent comprehension skills
• Possesses training agility and displays resourcefulness and ownership in learning
• Is a quick-learner and highly adaptive to the ever-changing business culture and landscape
• Detail-oriented, must have proven track record on quality of deliverables
• Has strong organization skills; demonstrates competence on priority setting and task management while maintaining strong accuracy in a volume and deadline-driven environment
• Must have strong emotional and mental flexibility to effectively deal with pressure and stress
• Fluent in verbal, written and conversational English.
• Exemplifies corporate professionalism in all communications.
• Proficient in MS Office: Excel, PowerPoint, Word.

• Bachelor degree required, degree in Finance, Accounting, Economics or any Business-related courses is preferred but not required