Global Investigations - Operations Team Leader
Global Investigations - Operations Team Leader
The mission of the Global Security (GS) team is the protection of the firm's people and assets, ensuring the safety and soundness of JPMorgan Chase's business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses' ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests.
As an Operations Team Leader in Global Investigations within our Global Security (GS) team, you will play a critical role in protecting JPMorgan Chase's people and assets by ensuring the consistent application of investigation processes, policies, and procedures. You will supervise a team of fraud specialists, monitor fraud trends, drive process improvements, and promote ongoing employee development. This leadership position partners with management to deploy new support services, leads special projects, and reports key metrics to senior stakeholders. The ideal candidate brings banking experience, strong analytical and reporting skills, and a passion for safeguarding the firm's operations against internal and external threats.
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Job Responsibilities:
- Ensure that investigation processes, policies and procedures are consistently applied
- Supervise the daily work of a staff of 4-12 fraud specialists in the performance
- Assist in monitoring fraud trends
- Initiate appropriate process improvement as needed
- Serve to create and promote employee ongoing education and development
- Lead and participate in special projects or on cross-functional teams.
- Partner with the management team to develop and deploy new support services
- Gather, track and report key metrics on a regular basis
Required Qualifications, Capabilities and Skills:
- 3+ experience in a banking environment to include personnel and project management, loss avoidance, and/or operations management
- Familiarity with Web stats
- Comprehensive knowledge related to the financial environment and bank fraud
- Analytical skills in order to recognize, troubleshoot, and resolve process problems
- Keen knowledge of Microsoft Ofc Suites
- Experience in the automation of aggregating and analyzing large amounts of data using tools such as Excel, Access, etc.
- Experience preparing reports for presentation to upper management
Preferred Qualifications, Capabilities and Skills:
- Experience in fraud operations, fraud investigations, or risk management is preferred
- Experience in Quality Control or Quality Assurance initiatives is preferred
- Knowledge of/experience with OCC requirements related to SAR filing preferred
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion