Global Airline Manager - Vice President

Ready to pilot the next frontier of corporate travel? As Global Airline Manager at JPMorgan Chase, you'll lead strategic airline and ground transportation initiatives, driving cost efficiencies and enhancing employee experience. Your work will deliver a seamless, best-in-class travel program for employees worldwide.

As a Global Airline Manager in Global Corporate Travel Services, you'll design and execute airline and ground transportation strategies, manage suppliers, and drive data-informed cost efficiencies. Each day, you'll collaborate with suppliers, travel operations, business stakeholders, and partners to refine processes, resolve escalations, and ensure a seamless program. Your work shapes a best-in-class travel program that enhances employee experience, enforces compliance, and delivers multi-million-dollar efficiencies worldwide.

Job Responsibilities

• Lead the development and execution of airline and ground transportation category strategy, including sourcing and travel operations.
• Manage relationships with key airline and ground transportation suppliers, ensuring compliance with SLAs and performance standards.
• Collaborate with travel operations and business stakeholders to meet evolving business requirements.
• Develop and maintain qualitative vendor assessments; negotiate contract terms to protect JPMC's interests.
• Conduct cost and spend analyses to identify and implement multi-million-dollar savings initiatives.
• Evaluate competitive supplier offerings and present strategic sourcing options aligned with business needs.
• Partner with Sourcing to oversee contract development, negotiate commercial terms, and manage approval and execution processes.
• Monitor supplier performance and partner with travel operations peers to drive continuous service improvements.
• Identify and implement process enhancements to elevate customer experience, simplify workflows, and reduce expenses.
• Resolve stakeholder escalations with strategic problem-solving and creative solutions.
• Support regional and global travel strategies, new product rollouts, and ensure strict policy compliance.

• Demonstrated expertise in strategic airline supplier management, contract negotiation, and vendor relationship building.
• Strong analytical skills with a proven ability to conduct cost and spend analyses to identify savings opportunities.
• Excellent communication and interpersonal skills; able to influence stakeholders and deliver compelling presentations.
• Self-motivated and proactive, with a curiosity to understand and streamline end-to-end travel processes.
• Ability to thrive in a fast-paced environment, navigate ambiguity, and manage multiple priorities under tight deadlines.
• Proven experience leading cross-functional teams and managing complex projects from initiation through execution.
• High attention to detail and strong organizational skills for managing vendor information and contracting activities.
• Proficiency in travel management systems, data analysis tools, and Microsoft Office Suite.
• Problem-solving mindset with creative approaches to stakeholder escalations and process improvements.
• Strong commitment to compliance with corporate policies, SLAs, and global regulatory requirements.