External Communications Vice President

We're looking for aresourceful, hands-on public relations pro who can develop and execute breakthrough campaigns, tell compelling stories with a fresh and modern voice and manage crisis communications. You'll be on top of breaking news affecting the mortgage industry and enterprising in your strategies to insert Chase Home Lending in the moment.

As an External Communications Vice President within Consumer & Community Banking you will manage public relations for Home Lending. In addition, you will be responsible for telling Home Lending's story externally-including through proactive and reactive media relations-using all forms of media. You will also develop engaging pitches as second nature and are driven by earning the best coverage you can. You can turn complex topics into interesting, easy-to-digest information. As a member of the Consumer & Community Banking (CCB) Communications team, you will be a part of a high-performing team that communicates with honesty, authenticity and empathy.

Job responsibilities:

• Tell Home Lending's story, and support the creation of impactful communications to reach key audiences, including consumers, real estate agents, and industry-related opinion leaders.
• Develop, present and execute surround-sound communications/public relations campaigns that lead business results, leveraging all channels (chase.com, social media, branches, etc.) to tell a holistic story.
• Execute on the media relations strategy at national, trade, and regional levels, and with multicultural media. Serve as a spokesperson for Home Lending.
• Craft talking points, news releases, backgrounders and other collateral materials in support of the company's media relations program.
• Provide strategic communications counsel to Chase executives and managers, supporting them as spokespeople and thought leaders through prep, speaker briefs, messaging, etc.
• Protect and enhance the reputation of the firm - both externally and among employees.
• Manage PR agency on campaign execution and measurement.

Required qualifications, capabilities, and skills:

• 7+ years of experience in a PR, marketing or journalism role
• Proven experience in media relations, and proactively executing public relations campaigns that resulted in positive press coverage
• Experience with earned, paid and social media Public Relations tactics; subject matter expertise on lifestyle press and consumer PR
• Some domestic travel will be required
• Superior writing and editing skills
• Strong ability to multi-task - manage multiple stories/communications/plans simultaneously
• Outstanding interpersonal skills. Ability to interface with senior management and work well with colleagues across businesses and functions.
• Collaborative team player with negotiation and influencing skills
• Fluency across social media and other multi-media channels
• Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines - and sometimes outside traditional business hours.
• Excellent executive presence and presentation skills; experience creating multimedia content, such as video and podcasts; advanced PowerPoint skills with demonstrated expertise telling a story visually

Preferred qualifications, capabilities, and skills:

• Experience working in a large company
• Understanding of Public Affairs

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Client-provided location(s): Columbus, OH, Wilmington, DE, Plano, TX, Jersey City, NJ

Job ID: JPMorgan-210733527

Employment Type: FULL_TIME

Posted: 2026-04-11T00:08:11