External Communications & Public Relations Manager Business Banking

Join J.P. Morgan, a global leader in banking and financial services, renowned for innovation, excellence and service. Our Global Banking business provides comprehensive financial solutions to corporations, governments, and institutions worldwide, helping clients navigate complex markets and achieve their strategic objectives.

As an External Communications & Public Relations Manager Business Banking within Consumer & Community Banking you will be responsible for developing and executing a comprehensive Public Relations strategy that elevates JPMorganChase's commitment to small businesses nationwide. In addition, you will amplify the firm's impact through proactive media relations, compelling storytelling, and high-visibility coverage of both the firmwide small business initiative and a range of Business Banking experiences and activations. You will also develop and execute Public Relations plans for Business Banking events and experiences-including customer events, activations, and community initiatives to maximize positive media coverage and stakeholder engagement.

Job responsibilities

• Manage the external communications and Public Relations strategy for the firmwide small business initiative, ensuring consistent, high-impact messaging across all channels.
• Craft compelling press materials, story pitches, and thought leadership content that highlight the firm's support for small businesses and the real-world impact of its programs.
• Build and maintain strong relationships with national, regional, and local media, proactively securing coverage and managing press inquiries.
• Prepare and brief executives and spokespeople for media engagements, events, and interviews.
• Collaborate with internal partners to ensure message alignment and maximize campaign impact.
• Advise senior leaders on external messaging, media strategy, and reputation management related to small business initiatives and events.
• Track and analyze media coverage, share of voice, and message pull-through to assess the effectiveness of PR efforts and inform future strategy.
• Support and mentor junior communications team members, fostering collaboration and innovation.

• 7+ years of experience in external communications, public relations, or media relations, ideally within financial services or a large, complex organization.
• Demonstrated success in developing and executing high-impact Public Relations strategies for major campaigns, events, or initiatives.
• Strong relationships with business, finance, and policy media at the national and local levels.
• Excellent writing, storytelling, and presentation skills.
• Experience preparing and supporting executives for media engagements and public events.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Collaborative team player with strong interpersonal and relationship-building skills.
• Bachelor's degree required

• advanced degree