Experience Research Vice President
Yesterday• London, United Kingdom
Glasgow, United Kingdom
Step into a role where your expertise transforms how clients and users experience global banking. You'll lead research that uncovers insights and drives product innovation, collaborating with talented teams to make a real impact. At JPMorgan Chase, your work will influence the design of products used by millions worldwide. We support your growth and empower you to shape the future of financial services. Join us and be part of a team that values your perspective and creativity.
As a Vice President - Experience Research in the Global Banking Design team, you will shape user experiences across our products and services. You will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our clients and users. Your work will inform effective product and service designs across the firm. You will apply advanced quantitative and qualitative methods to analyze the effectiveness of our designs and collaborate with cross-disciplinary teams to drive innovation.
Job Responsibilities:
- Lead strategic UX research to identify opportunities and gaps across product areas
- Plan and manage resources for research projects, aligning with product timelines and long-term goals
- Advocate for user needs while considering business objectives and success metrics
- Collaborate with cross-functional teams to gather user insights and create testing scenarios
- Synthesize research findings into actionable recommendations and drive product strategy
- Suggest and implement improvements to research processes and operations
- Mentor and guide junior researchers and designers, fostering continuous learning
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Required Qualifications, Capabilities, and Skills:
- Bachelor's degree or higher in Interaction Design, UX Design, Service Design, Visual Design, Human-Computer Interaction, or related fields
- Demonstrated knowledge of quantitative and qualitative research methods
- Experience designing and executing complex research studies with an iterative approach
- Ability to communicate research findings through artifacts and presentations
- Deep understanding of Design Thinking methodology
- Familiarity with UX research tools such as UserTesting and Dscout
- Experience collaborating with cross-functional teams to inform product decisions
- Familiarity with financial domain and terminology
Preferred Qualifications, Capabilities, and Skills:
- Advanced degree in a related field
- Experience in global financial services or banking environments
- Proficiency in additional UX research platforms and analytics tools
- Track record of driving innovation in large organizations
- Experience presenting research to executive leadership
- Strong portfolio demonstrating impactful research outcomes
- Ability to adapt research approaches to evolving business needs
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
Client-provided location(s): London, United Kingdom, Glasgow, United Kingdom
Job ID: JPMorgan-210667405
Employment Type: FULL_TIME
Posted: 2025-10-30T19:07:02
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion