Experience Research Senior Associate

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in the Behavioral Insights Team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in quantitative research methods and digital product delivery, you will design and execute research to uncover valuable insights into the wants, needs, and abilities of our users. Apply your advanced knowledge of quantitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams - your work will drive effective product decisions across the firm. You will join a research team with a culture of continuous learning, which will enable you to hone your research and technical expertise.

Job responsibilities

• Analyze and interpret data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience
• Define relevant metrics and facilitate their implementation to provide meaningful insights about product performance and user experience
• Advise colleagues on what to measure about user experience, both by tracking user behavior and by running user surveys
• Partner closely with colleagues across product, design and technology to design and execute research projects which inform strategy and decision-making
• Monitor industry trends in user experience research methods and incorporate innovative techniques to maintain a competitive edge in the market
• Collaborate with others as part of a culture of continuous learning and knowledge sharing within and across user experience teams

Required qualifications, capabilities, and skills

• 3+ years of working experience in generative and evaluative user experience research, with a strong focus on quantitative research methods
• Experience analyzing and visualizing data using Python or R, focused on developing reproducible analytical pipelines
• Experience synthesizing large datasets from different sources to derive meaningful insights
• Proven ability to conduct various quantitative research methods, such as surveys, A/B tests and statistical modelling, to derive actionable insights to inform product decisions
• Experience designing high-quality research, with the ability to adapt project scope to accommodate changing stakeholder needs
• Experience collaborating with cross-functional teams, including product managers, UX designers, and developers, to drive user-focused decision-making and inform product prioritization
• Experience distilling complex research findings into actionable insights and then communicate those insights effectively to a range of audiences

Preferred qualifications, capabilities, and skills

• An advanced degree in data science, behavioral science, social psychology, statistics, or another relevant field
• Experience with advanced statistical methods (e.g., longitudinal analysis, multi-level modeling, AI/ML techniques)
• Experience using experimental and quasi-experimental designs
• Familiarity with Tableau and/ or Adobe Analytics

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): New York, NY

Job ID: JPMorgan-210706857

Employment Type: FULL_TIME

Posted: 2026-02-10T19:01:29