Experience Design Associate

As an Experience Design Associate in Payments Operations, you will play a pivotal role in shaping the user experience of our products and services by leveraging your knowledge of experience design principles. You will contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services and play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey.

As a core contributor, you'll leverage your developing knowledge of design and research practices, collaborate with UX leads to execute tasks and projects that align with established policies and procedures. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our users.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Be able to conduct data-driven analysis to inform design decisions and transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

• Experience in a role dedicated to improving experiences with digital products and services
• Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences using industry-standard tools (e.g. Figma)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience

• Prior experience designing applications within complex business domains (financial services, other)
• Ability to understand and articulate how technical constraints and opportunities inform design solutions