Executive Director - Margin Services Operations Oversight

Margin Services is an insourced service provided to buy-side clients to manage the end to end Derivatives collateral margining process of Over The Counter (OTC) Derivatives, Exchange Traded Derivatives (ETD), Repo, & Prime Brokerage (PB) activity across their street-side relationships. The managed functions include Margin & Interest Management, Settlements, Dispute Management, Reconciliations, Client Operations (OSD) & Client Onboarding support.

As an Executive Director within the Margin Services Operations Oversight team, you will provide senior operations oversight for supporting EMEA clients, with accountability for service delivery, operational risk and controls, people leadership, and the execution of a transformation agenda to improve scale, resiliency, and client outcomes.

Job Responsibilities:

• Provide senior oversight for the Margin Services operating model supporting EMEA clients, ensuring stable execution, consistent client outcomes, and adherence to global standards.
• Act as a senior escalation point for complex margin events, breaks, disputes, and time-critical exceptions; drive resolution, root-cause analysis, and sustainable remediation.
• Partner closely with EMEA-aligned stakeholders (Client Service, Product, Front Office, Legal, Compliance, Risk, Technology) to deliver a seamless end-to-end client experience.
  
  Own the client service framework: SLAs, scorecards, client satisfaction themes, issue management cadence, and operational communications.
• Own the Margin Services risk and control environment for the EMEA support team, ensuring controls are appropriately designed, executed, evidenced, and maintained in line with policy and audit expectations (including SSAE16 / SOC-aligned requirements where applicable).
• Identify and close control gaps; ensure procedures, checklists, and workflows are current, approved, and embedded across the team.
  
  Lead incident governance for operational breaks, including escalation protocols, impact assessment, and corrective action plans.
  
  Proactively partner with Risk Management to assess emerging risks and implement mitigants.
• Drive day-to-day operational performance: accuracy, timeliness, exception management, prioritization during peak volume or market stress, and end-to-end accountability.
• Ensure all work is actioned, reconciled, and controlled with disciplined daily execution and sign-offs.
• Lead, coach, and develop the team; set clear performance expectations, reinforce a strong controls culture, and build bench strength and succession plans.
• Sponsor and deliver process improvement and automation initiatives to reduce manual touchpoints, improve quality, and strengthen controls.

• Significant post-trade operations experience within Margin/Collateral, Securities Lending, Settlements, or Trade Support/Middle Office (typically 10+ years, including people leadership).
• Strong understanding of global markets and the margin operating environment;
• Proven track record in risk and controls, audit readiness, and strengthening operational frameworks.
• Strong analytical skills; advanced Excel capability required.
• Executive presence; strong stakeholder management and ability to influence across Product, Technology, Risk, Compliance, and client-facing partners.
• Decisive, accountable, and comfortable operating under pressure and ambiguity.
• Strong problem-solving orientation with focus on root cause and sustainable fixes.
• People leadership: develops talent, drives engagement, and reinforces a high-performance controls culture.

• Bachelor's degree or equivalent experience preferred.
• Knowledge of automation/analytics tools (e.g., Tableau, Alteryx) and/or Python beneficial.
• Experience supporting EMEA clients preferred.