Executive Director, Head of Consumer and SMB Zelle

Ready to make a real impact? Join us to lead a product that moves billions of dollars and serves millions of people every year. Shape the future of payments and elevate your career in a dynamic, inclusive environment.

As an Area Product Owner in the Chase Zelle team, you drive the vision, strategy, and execution of a platform that empowers consumers and small businesses to send and receive money instantly. You collaborate with cross-functional teams to deliver innovative solutions, ensure operational excellence, and foster a culture of continuous improvement. Your work directly influences how people and businesses move money every day. Together, we create safer, faster, and more accessible payment experiences.

Job Responsibilities:

• Define and communicate a bold, data-driven product vision and roadmap
• Lead Agile teams through discovery, design, build, test, and launch phases
• Embed strong fraud, risk, and operational controls from the start
• Collaborate with Engineering, Design, Analytics, Operations, and more
• Facilitate decision-making forums to keep teams aligned and moving forward
• Co-create launch strategies and campaigns to drive adoption and engagement
• Build and nurture relationships with external partners to expand capabilities
• Represent us in industry groups, shaping the future of peer-to-peer payments
• Monitor key operational metrics and service levels for reliability and performance
• Lead audit preparation and ensure documentation meets high standards
• Mentor and develop product managers, fostering a culture of ownership and growth

Required qualifications, capabilities and skills:

• 10+ years in product management, including 5+ years in real-time or P2P payments for both consumers and small businesses
• Proven track record of leading large-scale, highly regulated product launches
• Deep expertise in fraud, risk, and claims-handling frameworks, with a proactive mindset for mitigation
• Strong experience partnering with Marketing on go-to-market strategies and campaigns
• Success managing external partnerships, consortium representation
• Exceptional executive presence
• Demonstrated leadership in hiring, developing, and inspiring high-performing teams

Preferred qualifications, capabilities and skills:

• MBA or advanced degree in Business, Finance, Computer Science, Engineering, or related field
• Experience in large, matrixed organizations with complex governance structures
• Advanced analytical skills-fluent in leveraging data to prioritize and prove impact
• Deep familiarity with Agile methodologies and modern product discovery techniques

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): New York, NY, Plano, TX

Job ID: JPMorgan-210684057

Employment Type: FULL_TIME

Posted: 2025-11-08T19:00:42