Executive Director, Customer Journey Testing Automation
This Senior Leader will drive the vision, strategy, and execution of test automation in our Co-Brand organization. This role requires deep technical expertise, proven leadership, and the ability to leverage AI and emerging technologies to enhance quality, efficiency, and innovation in software delivery.
As an Executive Director in the Customer Journey Testing & Automation Team, you set the vision and strategy for test automation, leveraging AI and emerging technologies to deliver best-in-class solutions. You lead and inspire high-performing teams, collaborate with stakeholders and partners, and drive continuous improvement across the product development lifecycle. Your leadership will be instrumental in elevating our automation maturity and delivering measurable business impact.
Job responsibilities:
• Develop and execute a strategic test automation roadmap aligned with business objectives
• Lead, mentor, and grow a high-performing automation team
• Oversee design, implementation, and maintenance of automation frameworks and tools
• Champion adoption of AI-driven testing solutions and innovative practices
• Collaborate with engineering, product, and business partners to ensure quality standards
• Ensure accountability for end-to-end testing lifecycle, including production defects and test suite gaps
• Collaborate, strategize, and build strong relationships with external partner
• Monitor industry trends and integrate best practices in automation and AI
• Manage internal cross-product and Partner relationships, present to senior leadership and influence strategic decisions
• Define and track key metrics and KPIs for automation success
• Drive process improvements and foster a culture of experimentation and learning
Required qualifications, capabilities, and skills:
• Deep expertise in test automation frameworks and tools, hands-on experience with AI-powered testing solutions
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• Strong programming and scripting skills (e.g., Python, Java, JavaScript, C#)
• Experience integrating automation with CI/CD pipelines
• Experience with API and Header-Based testing (REST, SOAP, Postman, RestAssured)
• Experience with cloud platforms and containerization (AWS, Azure, Docker, Kubernetes)
• Leading large-scale test automation initiatives in complex environments.
• Proven ability to lead and develop high-performing teams, experience working with external partners or clients
• Track record of driving change and innovation
• Excellent communication and stakeholder management skills, strong relationship-building skills
• Experience aligning automation initiatives with business goals
• Ability to define and measure KPIs for automation success, demonstrated use of AI/ML in testing processes
Preferred qualifications, capabilities and skills:
• Familiarity with performance and security testing tools (JMeter, LoadRunner)
• Knowledge of natural language processing and AI-based defect prediction
• Background in presenting to and influencing senior leadership
• Experience driving process improvements and automation maturity
• Partner/client collaboration
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion