Executive Director, Cross Partner Controls
Today• Wilmington, DE
Join us to shape the future of our cross partner oversight and deliver operational excellence for stakeholders. Make a meaningful impact by driving innovation and collaboration across teams. Consumer and Community Banking (CCB) continues to operate in an increasingly complex environment, requiring enhanced oversight and controls across partner relationships.
As an Executive Director within Cross Partner Controls you will provide strategic leadership and oversight for cross-partner controls within the Partner Card business, building on established practices to proactively mitigate emerging and existing risks and ensure robust control infrastructure as the business evolves.
Job responsibilities:
- Lead ongoing enhancements to control processes, ensuring partner data is used appropriately and securely as CCB advances customer-level, data-enabled solutions.
- Develop and improve centralized controls to ensure comprehensive and effective oversight of partner contracts.
- Maintain and strengthen oversight of non-discretionary control activities, including;
- Developing and monitoring metrics for material risks in support of CORE transformation.
- Facilitating Partner Card's involvement in regulatory exams, internal audits, compliance tests, and managing action plans/issues
- Ensuring TPO/SSC adherence and recertification.
- Supporting GM teams on emerging issues, NBIA preparation, annual product/service reviews, and sales practices guidance.
- Maintaining procedures, job aids, corrections, exam/audit preparation, access administration, record retention, and business resiliency.
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Required qualifications, capabilities and skills:
- Proven track record in developing and implementing pragmatic, cross-business risk mitigation strategies.
- Strong results orientation and strategic thinking.
- Outstanding verbal and written communication skills.
- Ability to independently develop executive-level presentations and communicate with all audiences, including senior executives, VPs, associates, and external regulators
- Exceptional relationship-building and influencing skills; comfortable operating in a matrixed organization.
- Excellent analytical acumen, critical thinking, and attention to detail.
- Proven ability to attract, develop, and lead strong talent; builds followership.
- Expert knowledge of the credit card industry
- Bachelor's degree required
Preferred qualifications, capabilities and skills:
- MBA preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Client-provided location(s): Wilmington, DE
Job ID: JPMorgan-210709816
Employment Type: FULL_TIME
Posted: 2026-02-11T19:06:50
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion